Job Description

Customer Experience & Sales Coordinator

Jet Stream Detailing | Premium Boutique Detail & Protection Shop

Dorchester, Ontario

Jet Stream Detailing is a premium boutique detailing and vehicle protection studio specializing in high-end care, long-term client relationships, and exceptional customer experiences.

We are hiring a full-time Customer Experience & Sales Coordinator -- someone who genuinely loves people, takes pride in communication, and has a real passion for cars.

Role Overview

You will own the customer journey from first contact to long-term relationship. While our technicians focus on the vehicles, you'll ensure every client feels confident, informed, and excited about their experience with Jet Stream.

This is

not

a basic receptionist role and does

not

involve physical vehicle work.

Start Date:

February

Schedule:

Full-time

Pay:

$21-$25/hour to start, with room to grow based on performance

Key Responsibilities

Answering inbound calls, texts, emails, and messages professionally Booking jobs and managing the schedule using Urable (CRM & booking system) Greeting clients during vehicle drop-off & visits Performing vehicle walk-arounds and reviewing booked services Basic sales and service upgrades (Offering and education other services) Building & Posting social media content (photos, short videos, stories) Providing customer updates while vehicles are in progress Handling vehicle pick-up and final walk-through with clients Following up with customers to maintain long-term relationships Keeping detailed customer notes and job information organized Other sales & customer focused tasks

Who We're Looking For

You'll be a great fit if you:

Truly enjoy talking with people and building long-term relationships Communicate confidently, professionally, and clearly Have a genuine passion for cars and automotive culture Love social media posting & updating Understand the importance of details in a premium environment Are organized, reliable, and proactive Are comfortable with basic sales conversations and recommendations Are coachable and eager to learn premium detailing and protection services Willing to own this role and run with it

Automotive industry experience is a plus, but not required.

This Role Is Not a Fit If

You dislike frequent customer interaction You prefer working behind the scenes only You're uncomfortable discussing services or educating You struggle with sparking conversation with clients You struggle with organization and being professional

What We Offer

Stable, full-time position in a growing premium shop Clear expectations, systems, and training Performance-based growth opportunities Direct involvement in building long-term client relationships A professional, high-standard environment -- not a volume shop

How to Apply

To apply, please send resume and include a short message answering:

Why this role interests you What excellent customer experience means to you Your connection to cars or automotive culture & your favorite car How you'll excel in this role
Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress On-site parking
Work Location: In person