Job Description

Are you organized, proactive, and passionate about delivering top-tier customer service? Are you looking to build experience in the luxury retail industry in a supportive, dynamic team environment?
We're looking for a Customer Experience Assistant to join our client's team and help support and manage day-to-day operations across three loyalty programs. This role is ideal for someone junior - whether you're a student, a recent graduate, or someone early in their career - who thrives in a structured yet fast-paced setting.
Are you currently working in retail or customer service and ready to transition into a hybrid, part-time role in a luxury office environment? Want to grow your professional experience while keeping a great work-life balance?
Apply today!
What You'll Do:
- Be the go-to contact for program members, responding to inquiries via email with empathy and professionalism.
- Handle loyalty program operations such as processing reimbursements for program members and partners, supporting new client onboarding into the loyalty program, managing and updating loyalty program data: sales, vouchers, and point balances.
- Help ensure a smooth flow of communication and reporting for internal teams and external stakeholders (e.g., sales and education teams).
What We're Looking For:
- Minimum 1 year of customer service experience - whether you've worked in retail, hospitality, or in an office environment supporting clients, you know how to communicate with empathy, clarity, and professionalism.
- Minimum completed High School education.
- Strong spoken and written French language.
- Strong organizational skills - you can juggle multiple tasks without letting details slip.
- Autonomy and initiative - you don't wait to be told what to do; you spot issues and act on them.
- Comfort with Microsoft Excel and Office Suite - bonus if you love spreadsheets!
- Bonus: Experience with loyalty programs or client coordination is great, but not required
Other Language Requirements: English
- Level of Proficiency Required: Advanced
- Reasons for Language Requirement: To communicate and support customers in other regions outside of Quebec
- Frequency of Use: Daily (for various tasks)
Please forward your resume to Cristina Bilbao at cristina.bilbao@quantum.ca.
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OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
CNESST permit numbers: AP-2000158 & AR-2000157
Services de Gestion Quantum Ltee
Founded in 1968 in Montreal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...