Job Description

Who We Are

At eMotors Direct, we're leading the charge in blending old-school industrial expertise with cutting-edge eCommerce technology. We offer the largest selection of industrial motors in the Canadian market, backed by innovative tools designed to help our customers take their purchasing experience to the next level.

As the Customer Engagement Coordinator, you will be responsible for:

Day-to-Day Customer Support:

Solution Provision: Provide tailored product recommendations based on identified customer needs. Collaborate with the Technical Sales team to confirm appropriate solutions, ensuring prompt and accurate responses. Customer Education: Educate customers on how to navigate the website, from placing orders to checking out online. Provide guidance on how to search for and select the right motor products for future needs, empowering them to easily find solutions independently. Inquiry Management: Take ownership of customer inquiries and manage both internal and external communication to ensure effective resolution of tickets.

Ongoing Customer & Prospect Nurturing:

Customer Follow Up: Independently establish and execute follow-up tasks to nurture customers and enhance order frequency and value. Tailor follow-up strategies based on industry cycles, purchase history, and other relevant factors. Relationship Building: Cultivate customer relationships by maintaining regular contact and aligning solutions with their needs to build trust and loyalty.

Ongoing Learning and Development:

Initial Training: Complete the 'Introduction to Motors' training program through eMotors Direct to gain foundational industry knowledge. Continual Education: Participate in ongoing learning opportunities to stay current with evolving sales techniques and technical advancements. Industry Awareness: Stay informed about trends, best practices, and innovations in the electric motor industry.

Job Requirements:

Education: High school diploma or equivalent required. Professional sales training and/or a diploma or degree in Business Administration, Sales, Psychology or a related field is an asset. Sales or Customer Service Experience: 2-4 years in a sales or customer service role, preferably in an eCommerce or industrial setting. Experience with B2B customers is a benefit. Problem Solving: Strong problem-solving skills to provide effective solutions and address customer inquiries. CRM Experience: Experience using a CRM platform to manage customer experiences, preference using HubSpot. Computer Proficiency: Experience using MS Office including Outlook, Word and Excel.

Job Type:

In-person, full-time, 8 hours/day, 40 hours/week

Benefits including:

Dental Extended health care Paid time off Vision care
Job Type: Full-time

Pay: $22.00-$27.00 per hour

Benefits:

Dental care Extended health care On-site parking Paid time off
Work Location: In person