Wufers is currently seeking an experienced Customer and Operations Associate to join their Team. The Customer and Operations Associate will be responsible for merchandising, fulfillment management, and collaborating with other departments to solve any issues that customers may have. The ideal candidate must be detail-oriented, organized, and proactive with a passion for making customers happy. Key Responsibilities:Customer Service:
Act as the primary point of contact for customer inquiries on social media
Moderate customer interactions on social media (Instagram, Facebook, and TikTok)
Support our external Customer Service Team in solving any customer issues that arise via email or text
Develop and maintain customer service policies and procedures
Monitor customer service trends and provide feedback and improvement ideas
Develop standardize documentation to streamline the customer service experience
eCommerce Merchandising:
Create Amazon and Shopify listings for each new product launch including but not limited to descriptions, image and listing formatting, tagging, and inventory syncing
Update, manage, and maintain all listings with correct information
Maintain and update Facebook/Instagram and Amazon Shops
Share updates with internal and external stakeholders to keep everyone updated on inventory levels and product availability
Maintain up-to-date knowledge of Wufers\xe2\x80\x99 products and services
Creating and maintaining listings of all current and future products (Titles, descriptions, images, prices, product specs, quantities, etc.)
Create weekly & monthly reports that support future inventory forecasting and ordering
Website Management:
Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.
Ensuring all product details are mentioned correctly
Coordinating with the IT department to ensure website changes/updates are rolled out on time
Preferred Skills and Qualifications:
2+ years customer service experience in a professional setting
1+ years of experience with inventory management would be preferred
Understanding and prior use of Shopify and Amazon Seller Central for e-commerce
Excellent written and verbal communication skills
A self-starter with the ability to work in a fast-paced remote environment and manage multiple tasks
High attention to detail and accuracy
Ability to work independently and collaborate with other remote teams
Proven problem-solving, decision-making and analytical skills
Strong customer service orientation and customer-focused mindset
Job Types: Full-time, Permanent Salary: From $55,000.00 per year Schedule:
Monday to Friday
Work Location: Hybrid remote in London, ON
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