Job Description

Do you have experience working with university libraries, scientific researchers, and students in the academic research community?

Interested in working with our leading universities customers in throughout Canada to improve their customer experience?

About our Team

You will become part of the West and Canada Academic Account Team. We are a diverse and enthusiastic team of professionals that manage sales and customer relationships with major universities in Canada and the western US states. Our mission is to improve the customer\xe2\x80\x99s perception of Elsevier every day.

About the Role

You will engage librarians, researchers, and faculty at universities to support ScienceDirect.com and Scopus.com, our world-renowned research portals. You will also manage customer engagement planning, develop and implement events and conduct seminars on campuses. Primarily responsible for engaging with our valued customers to improve their overall Elsevier experience. You will often travel 50% or more of the time within the region.

Responsibilities

• Act as the customer satisfaction leader for universities in Canada. Improve user and decision-maker\xe2\x80\x99s perception of the critical value of our core services to the missions of the school.
• Ensure value and use of the Elsevier core products portfolio. Assure customer satisfaction to maximize customer retention. Customer Consultants are integral part of the renewal planning and negotiations.
• Work with the account manager to strategize, analyze and execute a renewal plan support the primary goal of retaining happy customers.
• Provide in-depth product training, support, and guidance to ensure our core solutions positively impact their research and STEM education outcomes.

Requirements

• Experience working within an academic scientific research environment or academic library environment helpful
• Demonstrate analytical skills to evaluate and present complex information.
• Strong communication and presentation skills (including written and virtual skills).
• Experience using complex enterprise software tools.
• Have a passion for customer engagement, drive, enthusiasm, and energy is a must!
• Have a background in working in a matrix organization with internal and external stakeholders

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals. Work flexibles hours while meeting internal deadlines and customer needs, to help you fit everything in and work when you are the most productive.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world\xe2\x80\x99s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.



Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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