Customer Consultant \xe2\x80\x93 Research Intelligence (RI-CC)
Are you looking for a new challenge?
Do you have experience in a customer facing role with a proven track record of maximizing customer satisfaction and retention?
Eager to act as a trusted advisor to the customer; ensuring the customer adopts, uses, and gains maximum value from our solutions?
Are you sales oriented and love science and research?
Do you have experience working within research at an academic institution?
Our Customer Consultant position for Research Intelligence (RI CC) could be your next challenge!
Through a carefully planned implementation and onboarding process the RI CC will ensure that the customer fully realizes the return on their investment of Elsevier content tools & software. Continual engagement with the customer will ensure the solutions continue to meet the needs of the customer, thereby ensuring high levels of satisfaction and maximizing revenue for Elsevier.
Working Together
To be successful, the RI CC will have a deep understanding of the customer\'s workflow. You will be an integral part of the Sales team, working closely with Sales, global Customer Service, Marketing, and Product teams.
Your Team
Become a part of the Research Intelligence Sales Team - a group of enthusiastic professionals responsible for supporting Academic and Government institutions. Your focus will be on providing information, support, and training on Elsevier\'s Research Intelligence solutions such as Scopus, SciVal, Funding Institutional, and Data Monitor. You will often travel 50% or more of the time within the region.
Your responsibilities:
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