Company Description
As one of the largest independent technology companies in Atlantic Canada, Mariner has a team of over 200 IT and software professionals working with clients both regionally and across the globe. With extensive capabilities in the areas of analytics, automation software, information security and IT consulting, Mariner has been delivering innovative solutions with a strong emphasis on productivity and customer experience since 2003.
The Customer Care Technical Analyst has prime accountability for the ongoing Support of Mariner products in customer production environments. Additionally, the Customer Care Technical Analyst is responsible to ensure that the needs of the customer, whether it’s technical support, training, or custom requirements, are identified and the necessary primes within Mariner properly engaged. The successful candidate will work within the Mariner team to ensure the customer’s Service Level Agreements are exceeded, as measured by high customer satisfaction. You are curious and strive to understand more about the customer experience and how they realize value from the solution in their environment. As the first point of contact for the customer, this role is crucial to Mariner’s reputation, technical leadership credibility and future business with our customers.
Although Mariner’s head office is located in Saint John, NB, we will consider the right candidate working remotely.
Responsibilities:
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