Job Description

Overview of CentreCourt

CentreCourt is a real estate company founded in 2010 and focused on the development of mixed-use, high-rise residential communities located near major amenities, rapid transit networks and employment areas across the Greater Toronto Area (GTA). A fully integrated organization that operates across all areas of development including land acquisition, zoning, design, sales, construction and customer care, CentreCourt is one of the most active high-rise developers in the GTA with four high-rise residential projects completed in the last 24 months and has an additional 13 high-rise residential towers in various stages of development, collectively representing over 8,000 condominium units and $5.6 billion of development value.

CentreCourt is a young, flat, entrepreneurial, and meritocratic company that affords tremendous growth opportunities to talented individuals.

Please visit to learn more about CentreCourt and the principles that define its culture and approach to business.

As the Customer Care Project Coordinator, you will devote your full professional time and attention to the Company\'s business and will be responsible for achieving excellent outcomes and purchaser satisfaction.

Key Responsibilities and Accountabilities:

• Actively manage and administer agreements of purchase and sale across all of our developments
• Track and update all pertinent information within a Salesforce tracking system
• Provide notices and communicate with purchasers and third party agents
• Review agreements of purchase and sale for accuracy
• Organize and maintain soft and hard copies of project and corporate files and conduct an audit from time to time
• Respond independently to basic client enquiries and escalate complex client enquiries to appropriate parties based on knowledge of the situation and our organization
• Ensure we exceed all our obligations to purchasers under our Agreement of Purchase & Sale
• Full oversight and ownership of the project email account, as assigned, with thorough responses to all emails within 1-day of the inquiry
• Support the Customer Care team working at our site office(s), provide general office support and complete tasks as assigned
• Meet and greet all visitors to the Head Office and Customer Care site office(s) and ensure appropriate screening for the type of inquiry. Respond to email, telephone and in person inquiries in an appropriate manner. Conduct oneself in a manner consistent with the professionalism and demeanor associated with the best practices of customer service.
• Maintain and uphold safety standards across all projects on active construction sites and in the post-occupancy phases of a building.
• Provide pre and post occupancy Customer Care services, including but not limited to:
• a. Pre-Delivery Inspection (PDI) Support - Prepare forms required for PDI process including Tarion Warranty Certificates, PDI checklist, and sign-off forms. Responsible for entering, tracking and booking PDI appointments with Purchasers and ensuring all suites are 100% PDI ready and deficiencies are completed within 1 week of PDI being completed. Aid in achieving industry leading records for lowest number of deficiencies per PDI, turning over deficiency-free suites upon occupancy, lowest percentage of units submitting 30-Day and 1-Year forms and achieving highest purchaser/resident satisfaction levels.
• b. Suite Closings/Occupancy - Prepare forms required for Occupancy process including Occupancy Packages. Coordinate with Property Management to receive signed forms. Ensure the Key Sign-Off Sheet has been documented and filed.
• c. Post Occupancy Care - Accept and screen Post Occupancy requests made by homeowners. Record requests into the deficiency tracking software. Inspect and process deficiency resolution appointments and schedule as required.
• d. Reporting and Meetings - Complete and distribute weekly reports of site progress to the appropriate personnel and as directed by the VP, Customer Care. Schedule and maintain bi-weekly meetings through the sending of meeting reminders and recording and distributing of meeting minutes for the duration of the project.
• Report to the VP, Customer Care, offering support to the team and completing tasks as assigned.

Is this role right for you?

• Highly proficient in Microsoft Excel and Word
• Experience with Salesforce and Procore is an asset
• Minimum one year of experience in Construction Customer Care required
• Flexibility to work outside of core hours when business needs dictate
• Self-starter attitude with an ability to work in a fast-paced environment
• Highest degree of integrity, honesty and commitment to professionalism
• Strong communication skills with an ability to present information in a clear manner
• Excellent attention to detail and strong organizational skills, with an ability to prioritize and multi-task to meet time sensitive deadlines

CentreCourt Inc. is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Accessibility for Ontarians with Disabilities Act. During any stage of the recruitment and hiring process, accommodation for applicants with disabilities are available upon request.

We thank all applicants, but only those selected for further consideration will be contacted.

CenterCourt