We are seeking an experienced and multilingual Customer Care Manager (CCM) to represent the Allurion Program as an Ambassador to patients and Clinics. Mainly responsible for informing potential patients who submitted information requests or scheduled Advisor Consultations, help them book appointments and placements at partner Clinics, driving conversion from leads to placements, supporting the Sales team to achieve the Sales target and contributing to achievement of ROI target.
The Customer Care Manager actively collaborates with other Allurion colleagues of the central teams, especially with the Marketing team and the relevant market Regional Sales Manager, BDMs, SAMs.
You will be able to build and maintain solid relationships with Clinics that are partners and their front desk staff. Effectively manages all tools and resources to perform the core activity of the role through a multichannel approach.
As a Customer Care Manager, your responsibilities will include:
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