Job Description

Overview

WITH CANADA\xe2\x80\x99S MOST SUCCESSFUL HOME FURNISHING RETAILER, THERE\xe2\x80\x99S NO LIMIT TO WHERE YOU CAN GO!

Leon\xe2\x80\x99s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.

LEON\xe2\x80\x99S IS LOOKING FOR TALENTED APPLICANTS FOR POSITION OF CUSTOMER CARE MANAGER IN TRAINING

The ideal candidate has the drive and determination to continue to make Leon\xe2\x80\x99s the number one choice for the Canadian consumer, and shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard work. Family.

Our dedicated Customer Care Manager Training Program provides all the training you will need to be a successful Manager within our organization.

Your training will help to prepare you for the following responsibilities:

RESPONSIBILITIES

• Overseeing the main office and after sales service department; ensuring that customers receive excellent service via phone, email and in person
• Ensuring the accuracy and security of customers\' orders, personal information and payments
• Finance and account management
• Liaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently met
• Managing parts, repairs, manufacturer returns and damaged product
• Training and people development
• Interviewing and hiring
• Scheduling; ensuring provincial legislative requirements are met
• Resolving customer issues
• Managing performance and developing action plans
• Ensuring company policies and procedures are met
• Ensuring the general safety and security of store and employees
• Processing and submitting payroll for all store associates
• Other duties as assigned

REQUIREMENTS

• High energy
• Strong customer experience management skills; previous management or supervisory experience in a retail environment preferred
• Ability to manage multiple priorities simultaneously
• Strong leadership and people skills
• Ability to train and develop others to succeed
• Highly organized with excellent time-management skills
• Goal oriented
• Ambitious and eager to grow
• Willingness to relocate advantageous but not necessary
• And most importantly, a POSITIVE ATTITUDE!

WHY LEON\'S?

• On going training and development to ensure your success
• A fast-paced, dynamic and fun environment with a great team
• A generous employee discount program
• Partner discount programs
• Profit Sharing
• Benefits Plan

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW!

Leon\'s