Job Description

PURPOSE

This job description aims to set the parameters of the

Client Care Coordinator

role so Stratica Dermatology can add a valued new team member who supports patient access, communication, and coordination of care across our clinics.

RESPONSIBILITIES

Manage high-volume inbound and outbound phone calls, emails, and electronic inquiries in a timely and professional manner Provide excellent customer service to all patients. Schedule, reschedule, and confirm appointments for medical, surgical, cosmetic, and clinical trial services Act as a central point of contact between both locations and all departments. Provide clear education to patients regarding appointment expectations. Receive, review, and process referrals accurately and efficiently Ensure patients have appropriate intake forms, consent forms, and required documentation prior to appointments Accurately document patient interactions, appointment notes, and referral details in the EMR. Accurately triage phone calls and follow ups to appropriate departments. Assist with patient navigation between medical and cosmetic pathways when appropriate. Support patient follow-up communication and retention initiatives Maintain professionalism, empathy, and discretion when handling sensitive patient information Meet productivity, quality, and accuracy benchmarks for scheduling and communication Assist clinic operations by supporting patient flow and access across multiple locations Participate in onboarding, training, and ongoing performance development Always follow clinic policies, procedures, and privacy standards Perform other duties as requested by management and physicians

WORK ARRANGEMENT

This is a

hybrid-eligible position or full work from home

Full-time, in-person work is required for a minimum of 3 months

, with up to

6 months

depending on training progress, performance, and demonstrated independence Transition to a remote work is available, subject to performance and clinic needs.
Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 37.5 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off
Work Location: Hybrid remote in Edmonton, AB T5K 1X3