Job Description

Customer Care Coordinator

About Us

At

Aeon Future Health

, we're revolutionizing healthcare with a proactive, patient-centered approach that prioritizes health optimization and longevity. Our innovative co?care program integrates advanced therapies and personalized care to empower individuals toward optimal health and well-being.

Position Overview

At Aeon Future Health, our Customer Care Coordinators are the vital first point of contact for our patients and play a crucial role in the success of our team. As the friendly, reliable, and dedicated face that patients come to know and trust, you help create a welcoming and supportive environment where individuals feel comfortable and cared for from the moment they walk through our doors--or connect with us remotely.

This role combines genuine care for our patients' well-being with a commitment to going above and beyond to ensure they receive the best possible care. Working closely with our clinical team, you help guide patients seamlessly through their healthcare journey, ensuring smooth communication and coordination between patients and providers.

While your primary focus will be on reception and customer care duties, you'll also take on additional clinical and administrative responsibilities that support our integrated care model. We are seeking someone with some experience in medical office assisting or related duties who is ready to grow into this role alongside our team.

What You'll Do

Customer Care & Front?Desk Duties (Your Core Role)

Be the welcoming face of Aeon: warmly greet and check patients in and out Manage appointment scheduling Complete end-of-day appointment reconciliation, ensuring accurate tracking Send necessary patient forms, and confirm that they are completed before appointments Coordinate referrals and assist with organizing bloodwork requisitions Engage in organized and responsive phone, e-mail and in-person communication with patients - triaging those needing follow-up from the clinical team Support supplement sales both in-clinic and through our online store

Additional MOA Responsibilities (Growing Alongside Customer Care)

Collaborate closely with MDs, NPs, and other providers to support integrated, patient-centered care within our co-care program Serve as a key administrative resource and "go-to" person for clinical teams, assisting with EMR documentation, referral coordination, patient follow-up, and correspondence Contribute to seamless communication between providers and patients, ensuring smooth care coordination and follow-through

Who You Are

Friendly, professional, and empathetic, genuinely caring about the well-being and comfort of every patient Strong communicator (both in person and by phone/email), with an eye for a smooth patient experience Eager to grow--interested in stepping into backend clinical and administrative functions while maintaining your customer care role

Qualifications

Proven experience in a reception or customer-facing role, preferably within healthcare, wellness, or medical spa settings. Familiarity with electronic medical records (EMR) systems is required (Accuro is preferred); training will be provided to adapt to our specific platforms Strong organizational skills and attention to detail Excellent communication skills, both verbal and written, with a patient-centered and empathetic approach Interest in health, wellness, and longevity, with a desire to learn and grow in this field Ability to multitask and manage competing priorities

Bonus Assets:

Experience supporting clinical teams in administrative or MOA duties Basic knowledge of healthcare terminology or processes

Compensation & Benefits:

Salary: $40,000 - $50,000 Wellness Program Store Discount On-Site Gym

How to Apply

If this sounds like the right place for you, please submit your resume and a cover letter explaining your interest and relevant experience.

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

Extended health care On-site gym Paid time off
Ability to commute/relocate:

Calgary, AB T2R 0Z9: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Our clinic values proactive, patient-centered care. How would you contribute to creating a positive and supportive environment for both patients and the team?"
Experience:

Medical Office Assistant (MOA): 1 year (preferred)
Work Location: In person