Job Description

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

We are dedicated to recognizing our employees by offering:

Profit Sharing & Deferred Profit Sharing (retirement) program Excellent company paid benefit program Learning & development opportunities, including tuition reimbursement Opportunities for advancement

Duties & Responsibilities:

Provide exceptional customer service by active listening and taking ownership of issues Organizing and maintaining all aspects of order processing for both local and national account customers Effectively responding to customer inquiries and concerns; keeping customers informed of the status of their inquiries and transactions Preparing sales quotes, invoices, pricing sheets and shipping documents Responsible for accurately completing order entries Handle inbound and outbound calls using specific interaction guidelines Adapt and grow with change while taking initiative to learn and develop your knowledge and skills Administrative duties such as providing reports, updates and scheduling

Experience, Skills & Competencies:

1-2 years customer service experience including inbound and outbound calling Bilingual is an asset Strong customer service orientation with the ability to work with a sense of urgency to meet customer requests Superior organization, multi-tasking and accuracy with a strong attention to detail Exceptional telephone manner and verbal and written communication skills Ability to trouble shoot and resolve issues while remaining calm under pressure Experience using SAP as asset Excellent computer skills especially with Microsoft Office

Other Considerations:

Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.