Job Description

Job Summary

TripToGo is seeking a dedicated and enthusiastic

Customer Care Assistant

to join our growing team. As the first point of contact, you will play a key role in ensuring our customers receive the support and solutions they need, while promoting a positive and professional brand experience.

If you thrive in a fast-paced environment, enjoy helping people, and communicate with empathy and clarity, we encourage you to apply!

Key Responsibilities

Deliver exceptional customer service across various channels, including phone, email, and live chat Respond to inquiries and resolve complaints promptly to ensure customer satisfaction Maintain professionalism and excellent phone etiquette in all interactions Identify customer needs and recommend relevant products or services Accurately log all customer interactions using our CRM (e.g., Zoho) and internal systems Analyze customer feedback to help improve service processes Collaborate with teammates to meet support targets and share best practices Work 5 days a week, scheduled between

Monday to Sunday

Be available for

either 9:00 AM-5:00 PM

or

1:00 PM-9:00 PM

shifts

Qualifications

1+ year of experience in customer service or sales (travel, tourism, or hospitality experience is a plus) Excellent communication skills in both written and verbal English Strong phone presence with a friendly, empathetic, and professional tone A problem-solving mindset with the ability to think quickly and resolve issues Accuracy in data entry and familiarity with CRM tools A positive attitude, team spirit, and a commitment to delivering top-tier service Must be able to work

evenings or daytime shifts

, including

weekend coverage

Why Join Us?

At TripToGo, we value our people. You'll be part of a collaborative, respectful, and high-energy team focused on making customer experiences smooth and memorable. We offer growth opportunities, hands-on training, and a workplace that truly appreciates your contributions.

Job Type:

Full-time

Schedule:

5 days per week (Monday to Sunday rotation) Shift options:

9:00 AM-5:00 PM

or

1:00 PM-9:00 PM

Includes

weekend availability

Job Types: Full-time, Permanent

Pay: From $4,000.00 per month

Benefits:

Casual dress Extended health care On-site gym On-site parking
Application question(s):

Are you available to work 5 days per week on a rotating schedule between Monday and Sunday? Can you work either a 9 AM-5 PM or 1 PM-9 PM shift?
Work Location: In person