Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intactxe2x80x99s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.About the roleWexe2x80x99re looking for a Customer Accounts Agent to join our growing team!As a Customer Accounts Agent, you will be supporting our National Accounts Receivable team in delivering exceptional service to our Brokers and Clients. With your legendary customer service skills, you will be responding to phone and email inquiries in a call center environment, while processing account schedule changes and bank information updates, reviewing insurance premium payments and refunds, investigating account discrepancies, and helping clients with billing arrangements. Here are a few ways you'll make a difference:

• You will understand our customer needs and offer appropriate accounts guidance in a timely manner.
• Add or update banking information, amend payment schedules as required, process and review premium refunds, process cheque requisitions, cheque reversals and requests for stop payments.
• You will enhance the customer experience by promoting self-service tools and be an advocate and guide clients through practical use of accounts receivable specific digital tools.
• Ensure accuracy and high standard of work for all accounts receivable tasks.
• You will follow accounts receivable workflows while aiming to meet key performance metrics.

Please note this position requires candidates to be available to work full-time, 5 days per week during our hours of operation as follows:
7:30 AM to 6:00 PM xe2x80x93 Monday to Friday (based on availability)or9:00 AM to 5:00 PM - Tuesday to Saturday (based on availability)
Occasional Statutory Holidays or Saturdays (based on business needs)What you bring to the table:

• At least one year of customer service experience preferred
• Post-secondary education in related field is an asset
• Effective oral and written communication skills required
• Strong customer service attitude to maintain favourable business relationships, negotiate tactfully and problem solve
• Must be detailed oriented and able to organize and prioritize workload
• Technology savviness is an asset
• Ability to work autonomously

Come join the Customer Accounts Team!#LI-HybridSalary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity: $37,900.00 - $56,900.00What we offerOur hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.As part of Intactxe2x80x99s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. Wexe2x80x99ll work with you to meet your needs.If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Intact Financial