Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Read on to see how you can shape the future, win as a team, and grow with us.About the roleWe\xe2\x80\x99re looking for a Customer Accounts Agent to join our growing team!As a Customer Accounts Agent, you will be supporting our National Accounts Receivable team in delivering exceptional service to our Brokers and Clients. With your legendary customer service skills, you will be responding to phone and email inquiries in a call center environment, while processing account schedule changes and bank information updates, reviewing insurance premium payments and refunds, investigating account discrepancies, and helping clients with billing arrangements. Here are a few ways you\'ll make a difference:

• You will understand our customer needs and offer appropriate accounts guidance in a timely manner.
• Add or update banking information, amend payment schedules as required, process and review premium refunds, process cheque requisitions, cheque reversals and requests for stop payments.
• You will enhance the customer experience by promoting self-service tools and be an advocate and guide clients through practical use of accounts receivable specific digital tools.
• Ensure accuracy and high standard of work for all accounts receivable tasks.
• You will follow accounts receivable workflows while aiming to meet key performance metrics.

Please note this position requires candidates to be available to work in our hybrid model, full-time, 5 days per week and during our hours of operation as follows:7:30 AM to 6:00 PM \xe2\x80\x93 Monday to Friday (based on availability)
Occasional Statutory Holidays or Saturdays (based on business needs)What you bring to the table:

• Minimum 6 months customer service experience.
• Strong communication skills \xe2\x80\x93 making things simple for our clients and brokers. Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Technology savviness - you are proficient with computer applications, able to work with multiple programs at once, and excellent at data entry.
• Compelling customer service attitude \xe2\x80\x93 to maintain favourable business relationships.
• You are detailed oriented and able to organize and prioritize workload.
• You can work autonomously.
• No Canadian work experience required however must be eligible to work in Canada.

Assets:

• Bilingual (French and English) a strong asset - Requires answering calls and providing service to French and English-speaking clientele on a regular basis.
• Post-secondary education in a related field.
• Experience working within a call centre environment.
• Experience working in a Work-from-home/hybrid environment.

Join our team!
#LI-HybridWhat we offerWorking here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs., including background checks, internal candidates, and eligibility to work in Canada.If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Intact Financial