Job Description

Hansen's Group of Companies currently looking for an experienced and dedicated Customer Service Representative (CSR) to join our Halifax, Nova Scotia, location. Hansens Group of Companies is committed to promoting and maintaining employment equity and welcomes applications from indigenous peoples, women, visible minorities, and persons with disabilities, in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, we encourage you to self-identify during your application for employment. Excellent benefits package available to Full Time employees after completing probationary period and opportunity for advancement. Join us!

• Benefits (Health, Dental, Vision)
• Group RRSP
• Wellness Program
• Profit Share Program
• Employee Quarterly 50/50 Charity & Bonus Draws

The role is responsible for handling incoming customer calls and questions professionally and courteously. This position will engage with the customer by providing the quotation, order information, and necessary follow-up. Competencies

• Service Orientation
• Accountability
• Risk Management (Health and Safety)
• Communication
• Teamwork

Job Duties

• Respond to customer calls, quote prices generated through our Website.
• Assist existing and potential customers in providing quotes, orders and necessary follow ups.
• Process Customer Orders received through our portal, email, fax and telephone.
• Pre-call orders, update the order and documenting entry of notes.
• Office Filing.
• Provide inspection reports to our Claims Department as and when requested.
• Any other related duties as required.

Required Education/Skills/Abilities:

• 2 - 3 years of experience in Customer service.
• Completion of High School Certificate.
• Ability to manage priorities efficiently and make quick educated decisions.
• Customer oriented and a team player.
• Knowledge of Microsoft Office programs.
• High attention to detail and well organized.
• Good communication skills.
• Pleasant Attitude.
• Fluent English.
• Previous experience in automotive industry would be an asset but not mandatory.

Physical Demand

• Full ability to Stand.
• Ability to sit for more than 1 hour.
• Full Ability to lift up to 25 lbs
• Ability to view computer screen for long periods of time

Work Environment

• Work Hours: 8 hours per day, Monday to Friday 8.00 am - 4.30 pm, 30 min Lunch.
• Occasional Overtime as required.
• Indoors Office.
• Prolonged periods of sitting at a desk and working on a computer.