Job Description

Cruise Specialist Team - Team Leader - Canada

Who we are:

It all started with one double decker bus in 1973 - and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world's largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.

We are fellow travellers passionate about helping others see the world.

In a nutshell: we're a family. We have many members from all different backgrounds, and our connections spread to the far reaches of the globe. We work hard, have fun and open up the world for those who want to see.

About the opportunity:

The Cruise Team Leader role is responsible for growing travel sales (TTV) and customer numbers within a defined network of expert cruise consultants. The Cruise team leader will have responsibility for a diverse group of cruise consultants that will be all remote employees and spread across the country.

The Cruise Team Leader is a full-time remote position, or hybrid from our McCaul St (Toronto) or Howe Street (Vancouver). It is the responsibility of the Cruise Team Leader to appropriately staff the team for enquiries via phone, web and video customer consultations as well as managing the remote staff to ensure that all cruise inquiries are serviced efficiently. The Cruise Team Leader will also be responsible to grow our preferred cruise partnerships by running consumer events, performing cruise trainings, and being a liaison between reps, clients and the team.

Who you are:

• Confidently presents messages in a clear, concise and articulate manner
• Translates information for others, focusing on key points relevant to their audience
• Uses the various mediums of communication available to convey information
• Ability to motivate others through communication
• Ability to manage change through effective communication
• Evaluates ongoing business performance and identifies opportunities and success factors
• Aligns to business strategies and initiatives and has proven track record of achieving results
• Comprehensive understanding of Flight Centre systems and processes.
• Responds flexibly to changing demands
• Builds teams with complementary skills and positions team members for success
• Brings people together with a clear team vision of success
• Finds opportunities to share information
• Fosters teamwork and rewards cooperative and collaborative behaviour.
• Resolves conflict using appropriate strategies
• Ability to tackle problems and utilize the support network to resolve issues or challenges at a network level
• Always acts professionally and impartially and operates within the boundaries of organizational processes
• Operates as an effective representative of the organization in public and internal forums
• Supportive of the development and management of staff
• Leads by example across all facets of the business

Experience & Qualifications:

• Must have been in a previous leadership role for a minimum of 2 years
• Must have strong cruise sales and a repeat cruise client database (preferred)
• Completed cruise trainings for our preferred cruise partners (preferred)
• Have a strong understanding of the HQ cruise group rates program (preferred)

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering and Fundraising.

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Ongoing training and professional development

If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture, then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company's Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close: