Job Description

Cruise Specialist Travel Consultant - Canada (Remote)

Who we are:

It all started with one double decker bus in 1973 - and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world's largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.

We are fellow travellers passionate about helping others see the world.

In a nutshell: we're a family. We have many members from all different backgrounds, and our connections spread to the far reaches of the globe. We work hard, have fun and open up the world for those who want to see.

About the opportunity:

This is our first virtual specialist team in Canada. As a Cruise Sales Consultant you will help to plan, book, and coordinate your customers' next amazing travel/cruise experience. You'll be working towards KPI's and sales targets so building your customer relationships and satisfaction will be critical to your success in this role. Consulting with clients via the phone, video consultations and our website to determine travel needs, providing suggestions and recommendations utilizing Flight Centre's preferred cruise suppliers. Responsible for building and maintaining a strong customer base, providing a superior customer experience, achieving monthly KPIs while adhering to One-Best-Way processes and practices.

Who you are:

• Have a passion for the cruise industry.
• Experienced multiple cruises in various destinations.
• Experienced cruise sales consultant
• Completed several cruise supplier educational programs and have a desire to learn more.
• You obsess over details; take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed.
• Outstanding interpersonal skills and ability to build strong business relationships.
• You embrace egalitarianism, irreverence, and ownership.
• Empathetic, compassionate, and curious.
• You thrive in a collaborative environment but can also produce quality work independently.
• Excellent written and verbal communications skills
• An attentive listener
• Ability to work in a fast paced, deadline driven environment.
• You have a wealth of international travel experience that you want to share with others
• You are a self-starting motivated individual with the desire to take ownership and responsibility of your own client portfolio.
• You are a proactive go-getter who won't let anything get in the way of your success
• Ability to use initiative and self-motivation to reach targets and exceed expectations
• Desire to participate and engage in learning and development opportunities designed to improve product knowledge and performance
• Take ownership of successes and failures

Experience & Qualifications:

• Strong history of cruise sales (MUST)
• Extensive cruise travel experience to a minimum of 3 cruises or worked on ships (preferred)
• 2 years' experience in travel sales including cruise sales
• Completion of multiple cruise line education programs (preferred)
• Experience with Sabre GDS, advanced computer skills and confidence to learn new systems
• You have achieved your high school diploma or higher
• A track record of meeting goals and/or targets
• International travel experience

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering and Fundraising.

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Ongoing training and professional development

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture, then APPLY NOW.

This role can be performed onsite, hybrid or remote, in compliance with the Company's Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close: 10 Nov 2022 Eastern Standard Time