Job Description

37.5 hours/week until March 31, 2023, thereafter 35 hours/week. Monday - Friday from 9:00 - 5:00 with up to 3 weekend/holiday shifts per month

Work Setting:

Exclusively Onsite

Salary:

G8 - $54,925 until March 31st, 2023, thereafter $51,264

Application Deadline:

October 31st, 2022 by 11:59 pm

Program Overview - Crisis Outreach Service for Seniors, Community Care

This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues.

What You Will Do

• Participate in crisis shifts; going out to visit clients in their homes or other community locations with a partner.
• Assist with providing preliminary assessment of risk in crisis situations
• Assess client needs, develop, and implement service plans with short and long-term objectives.
• Provide short-term intensive case management services to a caseload of seniors with mental health and substance use issues, including ongoing assessment, supportive counseling, service navigation and care coordination.
• Assist with providing crisis intervention and practical assistance to clients and/or family or caregivers as required in homes and community settings.
• Assist with providing crisis stabilization and short-term case management services to clients through the development and implementation of a care plan to address their priority and emerging needs.
• Assist clients to access acute care and emergency services when appropriate and help facilitate client discharges from local emergency departments.
• Assist with monitoring clients, identifying additional needs, and reactivating supports.
• Assist in liaising with convalescent care, transitional care, acute care, emergency departments, rehabilitation centres, and complex continuing care to ensure that clients who have been hospitalized have appropriate follow-up services.
• Refer clients and caregivers to a range of community resources, including meals, drop-in centres, social recreational programs, clothing exchanges, etc.
• Promote the healthy functioning of the team and unit and participate in meetings regularly.
• Participate in ongoing training and education.
• Participate in regular supervisory sessions and performance appraisals.
• Maintain appropriate records and documentation in a timely manner and collect statistical data required for the accountability of the program.
• Work flexible hours based on the needs of the clients, their caregiver, and the service.
• Support team members/students and participate in team meetings.
• Ensure that anti-oppression, community development, and harm reduction principles are achieved in the program.

• BSW or a related undergraduate degree.
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario or an equivalent.
• 2+ years' experience in crisis support, intervention, conflict mediation, and supporting seniors with mental health and substance use issues from a recovery and harm reduction approach.
• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

• Ability in case management and supportive counselling with strong assessment skills.
• Demonstrated interpersonal skills, excellent verbal and written communications skills.
• Ability to carry out service documentation requirements in a timely and professional manner.
• Demonstrated information and referral skills and the ability to link clients to supportive services.
• Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team.
• Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance abuse issues.
• Ability to work from a client-centered approach.
• Knowledge of issues affecting older adults, geriatric populations, the health sector, community resources, and related services.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• Understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused on older adults.
• Applied computer skills (MS word, excel, and Internet).
• Ability to use case management software is an asset (Pirouette).
• Ability to communicate in another language is an asset.