Vancouver Police Department
Crisis Response Workers

COMPETITION: #2323-030923

UNIT:
Victim Services

STATUS:
Auxiliary / Casual \xe2\x80\x93 On Call

HOURS OF WORK:
Evenings / Weekends / Stat Holidays

SALARY:
Pay Grade 19 - $31.56 to $37.12 per hour

COMPETITION END DATE:
Thursday, April 6, 2023

Responsible for providing direct support services to crime and trauma victims and witnesses.

ESSENTIAL DUTIES

• Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden deaths. Provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, accompanies victims to hospital, contacts family members, arranges for or provides emergency transportation
• Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
• Documents all services provided to clients and performs related administrative duties
• Attends staff meetings and any mandatory training
• Contacts supervisor for consultations for major police incidents
• Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable knowledge of the rules and regulations governing program activities
• Considerable knowledge of the practices and techniques of crisis intervention and follow- up support as related to the work performed
• Sound knowledge of available community resources
• Working knowledge of court and police procedures as they relate to the work performed
• Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances
• Ability to prepare records related to the work
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts

EXPERIENCE
Required:

• Minimum two years of direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc.

Preferred:

• Direct experience in Victim Services as a paid Victim Services worker
  

EDUCATION
Required:

• High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience

Preferred:

• Degree in the field of social sciences such as psychology, social work
• Victim Services training

OTHER REQUIREMENTS

• Valid Class 5 BC driver\xe2\x80\x99s licence with a satisfactory driver\xe2\x80\x99s abstract
• Must be able to arrive at 2120 Cambie Street within 30 minutes of being requested
• Ability to cover various shifts, as the Unit operates 24/7
• Must be able to work in an environment with a trauma dog present
• Must have access to a cell phone for deployment purposes
• All employees must pass and maintain enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required

Selection Process: Applicants will be required to take a written exam.

NOTE: This position falls under the jurisdiction of Teamsters Local 31.

Applicants must submit a resume via email vpd.civilian.jobs@vpd.ca by 4:30 p.m. on the closing date. Resumes should indicate clearly the competition number on the subject line in the email.

We thank all applicants, however, only those short-listed will be contacted.
Education : Other trades certificate or diploma
Experience : 2 years to less than 3 years