Job Description

ABOUT US

SOAR Community Services is a long-established health and social service provider in Brantford, Brant County and Haldimand County. We deliver a comprehensive continuum of services across addictions, mental health, housing, justice and employment. We are accredited for our excellence in service provision.

JOB RESPONSIBILITIES

The Crisis Phone and Walk-in Services provide immediate support and/or counseling for individuals experiencing mental health, addictions, or situational crisis for all ages. The Crisis Counsellor will assess each situation to determine the best way to help.

As a Crisis Counsellor for our phone and walk-in services, you will respond to client needs by:

Providing risk assessments and referrals Conducting crisis intervention and stabilization Offering solution-focused counselling Liaising with resources, supports and referral sources
We are also a partner agency with 9-8-8, Canada's official three-digit national helpline for suicide prevention and emotional distress. This service is available 24/7/365 and accessible to everyone from coast to coast to coast. The Crisis Counsellor will provide immediate assessment and support to individuals who call the 9-8-8 call line.

Hours of work

: Varied shifts: 8 a.m. -4 p.m., 11 a.m. - 7 p.m., 4 p.m. to 12 a.m., 7 p.m. to 3 a.m. Looking for candidate to primarily work weekends.

Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development

COMPENSATION AND BENEFITS

Hourly wage: $24.74 plus shift premiums

The Perks

A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for part-time staff and their families An Employee Assistance Plan for all staff and their families 24 hours of Personal Leave Time per year for part time staff (pro-rated the first year) Fun events for all staff Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff An Agency committed to ensuring your physical and mental health/safety is paramount

REQUIREMENTS AND QUALIFICATIONS

Have a college diploma in the Human/Social Services field, with a University Degree in a related Social Sciences preferred Have a minimum of 2 years' counselling experience in an Addictions and/or Mental Health setting, with specific experience working with individuals in crisis situations Be proficient in MS Office and be familiar with databases Have access to reliable transportation Ability to manage frequent exposure to direct traumatic stress Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense
Start date: as soon as possible

Job Type: Part-time

Pay: From $24.74 per hour

Benefits:

Casual dress Company events Employee assistance program On-site parking Paid time off Wellness program
Education:

DCS / DEC (required)
Experience:

counselling: 2 years (required)
Work Location: In person

Application deadline: 2025-09-05