Job Description

JOB INFORMATION
Requisition ID: 8554
Number of Vacancies: 1
Department: Revenue Protection (20000029) - Head & Staff - Revenue Protection (30000516)
Salary Information: $63,299.60 - $79,060.80
Pay Scale Group: 6SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: November 27, 2023
Last Day to Apply: December 1, 2023
Reports to: Coordinator, Court Services

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Reporting to the Court Services Coordinator, the incumbent as a Provincial Offence Officer is responsible for providing the administration of all offences, supporting evidence and court information as it relates to Part I and Part III Provincial Offence Act (POA) charges. The incumbent is responsible for the daily entry and processing of POA ticket infractions in accordance with policies, procedures and legislated timelines. The incumbent, will liase with the Prosecutor to assist with early resolution meetings and trials as required. This role is also responsible for the submission of charge packages and the coordination of deliveries and retrievals of sensitive documents and information. The incumbent may respond to inquiries from Special Constables, Fare Inspectors and authorized external sources.

Key Job Functions

• Minimum 1 year experience as a Provincial Offences Officer. Must be able to maintain this status while in this position.
• Must have or acquire the ability to operate a desktop workstation to conduct queries through Canadian Police Information Centre (CPIC) and/or Integrated Court Offences Network (ICON) terminal and other standard office equipment necessary to perform duties;
• Sound interpersonal skills to clearly communicate detailed information with Fare Inspectors, Special Constables and outside authorized agencies;
• Must be detail-oriented, organized and have the ability to handle a high volume of work on a timely basis;
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
• Candidate will be required to participate in the TTC Customer Service Ambassador Program.

Skills

Communicate in a variety of mediums

Create, document, and manage information and records

Understand and apply administrative policies, processes, and procedures

Use office technology, software and applications

Education and Experience

Completion of a college diploma or university degree in a related discipline or combination of education, training and experience deemed to be equivalent.

Additional Requirements

• Comprehensive knowledge of court administration procedures and the court system;
• Working knowledge of TTC By-law No. 1, Trespass to Property Act, Liquor Licence Act, Mental Health Act, Criminal Code of Canada, Controlled Drugs and Substances Act etc. is an asset
• Working knowledge of law enforcement terminology and related processes (e.g. Crown Briefs, subpoenas, summonses);
• Strong knowledge of standard office practices and procedures, the City of Toronto, software applications relevant to the work (e.g. word processing and spreadsheets);
• Must possess sound knowledge and understanding of data entry procedures, with proficiencies in data accuracy, quality and strong keyboarding skills;
• The successful incumbent must pass all applicable personal background checks as conducted from time to time;
• Possession of a valid non-probationary Province of Ontario class G driver's licence
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

This position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC's Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process. The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission