Job Description

Join the Armour Transportation Systems Team Today!Armour Transportation Systems is currently seeking a full-time Courier Operations Manager positioned out of our Dartmouth, Nova Scotia Terminal. The successful candidate will use dynamic problem-solving, a strong work ethic, and a positive attitude to lead the daily operations and performance of our courier division.The Operations Manager role is a frontline position that supports the Armour culture and manages specific day-to-day operations, responsible for ensuring safe and efficient freight delivery.Essential Duties and Responsibilities:

• Work with all departments and terminals to eliminate barriers in the movement of equipment and freight to maximize usage and minimize cost.
• Engage and monitor driver performance, route quality, efficiency, and that service standards are met by ensuring orders are out for delivery, and reviewing equipment needs to ensure all customer requirements are met.
• Manage employee relationships and performance management within the terminals, fostering an environment of trust, open communication, and accountability.
• Prepare reports on performance, freight damage, accidents and injuries, customers, and employees to provide insights and support decision-making.
• Work with the Director of Operations for Armour Courier Service to forecast equipment and staffing needs based on volumes and customer demand.
• Ensure the ACS division is compliant with all safety, training, and regulatory requirements, organizational standards, and processes and policies.
• Supports productivity, quality, and cost measurements & strategies to achieve desired operational results

Essential Competencies:

• Excellent time management skills with the ability to multitask and meet deadlines.
• Self-motivated with analytical decision-making skills.
• Ability to lead diverse groups and communicate effectively with these groups.
• Ability to analyze situations, identify problems or conflicts, and negotiate win-win scenarios.
• Ability to adapt to ever-changing priorities and deadlines.

Technical Skills:

• Computer literacy and a strong understanding of Microsoft Office are required.
• Experience and understanding of the TruckMate system are considered an asset.

Working Conditions:

• Fast-paced terminal/office environment.
• Willingness to travel and visit terminals on a regular basis throughout the network.
• Ability to work variable shifts when required (days, nights, weekends, holidays) and longer shifts to cover gaps.
• A high volume of communication via email and phone.

Qualifications:

• Minimum five (5) years\' experience in the transportation and logistics industry or a related field, or a combination of relevant work experience and education.
• Minimum three (3) years\' experience in a courier supervisory role.
• Knowledge of the road transportation industry, including Atlantic Canadian geography and travel times, is considered an asset.

About Armour Transportations SystemsArmour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada\'s Best Managed Companies and a Top Fleet Employer.Founded in the early 1930s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members.Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.Employment EquityArmour Transportation Systems is committed to the principles of employment equity. The purpose of employment equity is to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability.Armour Transportation Systems welcomes applications from Indigenous peoples, African Canadians and other racially visible persons, persons with disabilities, and women in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, you are encouraged to self-identify on your expression of interest for this position.For candidates who require accommodation for disabilities through the application and hiring process, please contact us at or 506-857-0205 to access support.

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