Job Description

Overview

As the corporate services analyst you will be responsible for monitoring, sustaining, and improving the performance of services delivered by vendors, providers, and other third parties doing business with WorkSafeBC.

You will apply your business analysis and project management skills to continuously improve a wide range of business-critical contracts and service level agreements to ensure effective and efficient delivery of quality services to multiple business areas.

Reporting to the Senior Manager Business Product Management, you will play a critical role in the management of performance metrics, financials, internal and external relationships to ensure optimal business operational delivery.

This is a hybrid position where you will work primarily work from home and occasionally attend our Richmond office.

What you\'ll do

As a Corporate Services Analyst you will:

• Oversee contractual and service level agreement obligations of vendors, service providers, and other third parties doing business with WorkSafeBC
• Monitor and develop service and maintenance agreements by working closely with both external providers and internal divisions to improve and enhance business functions
• Analyze business processes and workflows to develop optimized business plans in support of strategic objectives, adjusting activities as needed to respond to changing conditions
• Establish partnerships with key business areas to oversee enterprise-wide contracts
• Actively participate in the financial, relationship, service delivery, and performance management aspects of enterprise-wide contracts
• Implement tools, methodologies, and practices that allow for a smooth flow of contract management communication, monitoring, and measurement
• Lead requirement gathering sessions with business areas to ensure continued success of products and services and interpret actionable requirements to multiple teams and product owners using a scaled agile approach

Is this a good fit for you?

We\xe2\x80\x99re looking for someone who can:

• Promote a service-oriented approach in providing services to internal customers and works quickly to resolve issues
• Foster teamwork and collaboration in achieving business objectives and departmental priorities
• Demonstrate strong written and verbal communication skills
• Develop and maintain working knowledge of organizational business processes and their interdependencies
• Utilize strong project management skills to manage or provide work direction on multiple projects to project team staff and consultants in terms of leading, scheduling, and monitoring project activities
• Comfortable working in a fast-paced environment with various variables including constant change and tight timeframes

Your experience and educational background:

• A Master\xe2\x80\x99s degree or bachelor\xe2\x80\x99s degree in business administration, commerce or a related field
• At least 6 to 7 years of recent related experience in a business analysis role, with at least 2 recent years implementing projects in a large, complex organization
• A Project Management Professional (PMP) designation is an asset

We will consider an equivalent combination of education and experience.

Please send any additional application materials via email to by 4:30 p.m. on the closing date of the competition.

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we\xe2\x80\x99re dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We\xe2\x80\x99re honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary: $40.82 \xe2\x80\x93 $51.44, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you\'ll have access to services and benefits that can help you get the most out of work \xe2\x80\x94 and life. Learn more about .

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you\'re unsuccessful, please accept our appreciation for your interest.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.

WorkSafeBC