Job Description

Key Responsibilities:

Lead in-restaurant and virtual training programs for corporate and franchise staff. Ensure all trainees meet company standards, policies, and procedures. Reinforce brand principles and elevate the guest experience. Conduct technical training, certifications, and evaluations for new employees and franchisees. Maintain training calendars, materials, and documentation. Mentor and provide feedback to team members and trainees. Collaborate with internal teams to identify and deliver training resources. Support restaurant openings, including weekend and extended-period travel. Assist in R&D for new products, tastings, and kitchen tests.

Qualifications & Skills:

Bachelor's degree in Business, HR, Hospitality, Foodservice Management, or related field. Strong leadership, mentoring, and coaching skills. Experience with Learning Management Systems (LMS) or digital training tools is an asset. Excellent communication, presentation, and interpersonal skills. Bilingual (English/French) is an asset. Flexible with travel and schedule, including weekends. Proficiency in Microsoft Office and Adobe Acrobat Pro. Experience developing training materials and curriculum is preferred.

Why Join Us?

Opportunity for career growth within Osmow's. Work closely with passionate, high-performing teams. Contribute to the success of new restaurant openings and franchisees. Be part of a dynamic, innovative, and supportive environment.

Physical Requirements & Working Conditions:

Ability to stand and move for extended periods. Ability to work in a fast-paced environment. Travel to various restaurant locations as required.

Accessibility & Inclusion (AODA):

Osmow's Inc. is committed to providing an inclusive and accessible workplace. We welcome applications from all qualified candidates, including those with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment process.



If you are a motivated leader with a passion for customer service and restaurant management, we'd love to hear from you!

Apply today.

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Skills

PreferredCommunication Collaborating Training and Development Team Work Microsoft Office Customer Service
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Behaviors

PreferredDedicated: Devoted to a task or purpose with loyalty or integrity * Team Player: Works well as a member of a group