Job Description

Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada\xe2\x80\x99s preeminent leader in delivering top quality sport and entertainment experiences and one of North America\xe2\x80\x99s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League\xe2\x80\x99s Toronto Maple Leafs, the National Basketball Association\xe2\x80\x99s Toronto Raptors, Major League Soccer\xe2\x80\x99s Toronto FC, the Canadian Football League\xe2\x80\x99s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.


This role will report to the Manager, Security Operations Scotiabank Arena for delivery while working closely with the Security Programs and Safety teams for program and operational support.

• Provide leadership, management and oversight of all events and Guards (event & facility) at all venues in accordance with MLSE policies, processes and standard operating procedures
• Ensure guard team and contractors have the skills, tools, equipment and procedures for effective security operations
• Lead/oversee operational events providing excellent security services and customer service
• Develops security plans, procedures and post orders related to the operation of the facilities and the team activities for the Toronto Raptors, Toronto Maple Leafs and LIVE events
• Acts as the security primary point of contact for the league and team security representatives for arena and stadium matters during events
• Develops and maintains cooperative working relationships with appropriate team personnel, facility personnel, contractors, local law enforcement, other MLSE employees
• Manage and address the functionality of and requirements for safety and security infrastructure including CCTV, access control, doors/locks, fences, AEDs, first aid kits/supplies and other infrastructure and supplies that are part of the safety and security program
• Continues to look for efficiencies and modernization of systems and programs including security infrastructure and design
• Assists in the development of guard procedures and training programs
• Applies and executes MLSE security policies, procedures, and standards,
• Provides mentorship and input on facility security requirements and operations to MLSE Corporate Safety & Security,
• Provides access control to team spaces and practice areas at the team\xe2\x80\x99s facilities
• Plans for, directs, and supervises contracted security service personnel in accordance with services contracts
• Facilitates player and employee arrivals, departures, and movements within the team facilities
• Conducts regular safety and security assessments, and reviews, related to the facilities
• Ensures all league submittals relating to security are completed prior to and post-game
• Responsible to assist in the development of budgets and meeting budget targets
• Assists with the identification of and development business cases to replace systems/infrastructure
• Reports security incidents, issues, and concerns to MLSE Security and Safety Programs, and
• Performs other security related duties as advised

Qualifications
Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• 
  A minimum of 2 years of recent, related experience in a large venue or facility operational role
• Transformative leader able to drive results through influence and collaboration
• Experience managing large teams is critical
• Report writing, investigations, and document management skills required
• Proven results in delivering outstanding customer service
• Experience in security screening and management of security systems
• Experience with training others is considered an asset
• Experience creating user materials; presentations, quick reference guides, manuals
• Collaborative and articulate team player
• Focused and detail oriented
• A positive, friendly, and collaborative approach incorporating the desire to support others in success
• Ability to perform well under pressure, multi-task, and meet multiple deadlines at once
• Able to work evenings, weekends, holiday and on call \xe2\x80\x93 this is a operationally intensive role
• Excellent Microsoft office skills (Word, PowerPoint, Outlook, Excel)
• Excellent problem solving, conflict management and critical thinking skills

Additional Information
Apply by: January 20, 2023 We thank all applicants for their interest, however, only those selected for an interview will be contacted. At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. #LI-DNP