Job Description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada\xe2\x80\x99s preeminent leader in delivering top quality sport and entertainment experiences and one of North America\xe2\x80\x99s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League\xe2\x80\x99s Toronto Maple Leafs, the National Basketball Association\xe2\x80\x99s Toronto Raptors, Major League Soccer\xe2\x80\x99s Toronto FC, the Canadian Football League\xe2\x80\x99s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.



As a valuable member of the Food & Beverage team, you will assist the Food & Beverage Manager in overseeing the Quick Service Concessions departments. This is position helps ensure the delivery of winning food and fan service to all fans during a variety of Scotiabank Arena and BMO Field events.

• Lead the Concessions Quick Service team at the Scotiabank Arena and BMO Field.
• Provide leadership and direction by managing standards of quality, service, safety, and profitability for the Quick Service department.
• Supervise, train, develop and motivate the F & B hourly and third-party contract team.
• Resolve discrepancies quickly and effectively.
• Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, corrective actions and discipline.
• Act as an ambassador for MLSE and our community.
• Adhere to MLSE service standards and policies.
• Perform other related duties as the need arises.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Strong food service background
• Experience as a manager/supervisor of F&B in a hotel, restaurant or events based venue is an asset
• Leadership experience in a high-volume food service environment
• Trained in W.H.M.I.S., NFSTP, Serv Safe or equivalent
• Smart Serve certified required
• Solid understanding and practical knowledge of industry principles and service etiquette
• Ability to communicate, motivate and lead effectively
• A proactive approach toward day-to-day activities and shifting demands
• Proven to perform well under pressure; handle multiple priorities at the same time
• An ongoing awareness and responsiveness to client satisfaction
• Available to work evenings, weekends and holidays as the need arises
• High energy, client service attitude
• A positive, winning approach, incorporating integrity, confidentiality and discretion

Additional Information

Apply by: Nov 20, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

MLSE