Job Description

Date Posted: 03/01/2023
Req ID: 29930
Faculty/Division: School of Management
Department: Rotman Commerce Career Centre
Campus: St. George (Downtown Toronto)
Position Number: 00050914

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada\xe2\x80\x99s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise \xe2\x80\x93 Here\xe2\x80\x99s where it changes \xe2\x80\x93 to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The Rotman Commerce program is offered jointly by the Rotman School of Management and the Faculty of Arts & Science. It is a highly respected, highly competitive program within the business, financial and academic communities. Rotman Commerce serves approximately 3,200 in-program undergraduate business students wellas over 17,000 graduates of the Bachelor of Commerce program. Rotman Commerce offers its students a rich and rigorous academic program alongside ample opportunities to develop themselves personally and professionally.

As the Coordinator, Operations, reporting to the Director, Career Services, you will provide administrative, analytical and operational support to the Career Service team. You will also provide an exceptional level of systems support to help the department leverage technology to serve student needs.

Your responsibilities will include:

• Overseeing day-to-day operational needs of the unit; front desk coverage on a rotating basis
• Liaising with vendors to coordinate services andresolve issues
• Fostering cooperative working relationships with a wide variety of internal and external contacts
• Designing surveys to support the evaluation of strategies and objectives; disseminating and collecting surveys and questionnaires; analyzing survey results
• Tracking program metrics to inform continuous service improvements
• Database configuration, record management, issue ticketing and resolution; maintenance of student interface system. Subject matter expert of the student portal; train and update staff on system usage
• Analyzing administrative processes and procedures and recommending changes for improvement
• Drafting and editing content for print and/or online communications channels

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent education and experience
• Minimum five (5) years of administrative and career services experience, preferably within a university setting or corporate recruiting environment
• Experience in event planning and interaction with corporate partners is required
• Experience with Excel and data analysis required; knowledge of Power BI desired
• Experience with Symplicity CSM desired
• Strong oral and written communication skills
• Must work well in a team environment and have the ability to manage multiple tasks while providing support to colleagues
• Accuracy and keen attention to detail required
• Strong administrative and organizational skills
• Ability to work with demanding client base and coordinate with a variety of vendors and internal departments including space management, food and beverage services, speakers and printers
• Superior interpersonal skills with an ability to work and relate to students, staff, faculty and a wide variety of professional employers
• Excellent computer skills including spreadsheets, web publishing, presentation software, email applications and database management
• Tact, diplomacy and empathy is essential
• Ability to work outside of normal office hours for event support

Assets (Nonessential):

• Experience with MS Publisher and Content Management Systems
• Experience in help desk or call centre would be an asset; ticketing and issue resolution

To be successful in this role you will be:

• Diligent
• Diplomatic
• Organized
• Possess a positive attitude
• Responsible
• Team player

Notes:

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .

Closing Date: 03/09/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 11 -- $67,659 with an annual step progression to a maximum of $86,523. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Jen Salerno

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

University of Toronto