Job Description

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JOB TITLE: Coordinator, Community Programs
DEPARTMENT: Community Services
POSTING NUMBER: 105653
NUMBER OF POSITIONS: 2
JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 40 hour workweek, variable hours
LOCATION: TBD
SALARY GRADE: 5
HIRING SALARY RANGE: $84,403.00 - $94,954.00 per annum
MAXIMUM OF SALARY RANGE: $105,504.00 per annum
JOB TYPE: Management and Administration
POSTING DATE: October 3, 2023
CLOSING DATE: October 17, 2023


AREA OF RESPONSIBILITY:


Reporting to the Recreation Supervisor, the Coordinator Community Programs ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community.


Business Distinctions

• Aquatics/Skating
• Active Living \xe2\x80\x93 may include dance, racquet, fitness, outdoor education, youth/general, preschool, child care
• Seniors
• Arts
• Golf, Curling, Tennis
• Ski, Xtreme, Special Events
• Generalist
• Special Needs
• Community Development & Programs

Supervision, Leadership and Staff Development

• Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs
• Form action plan to ensure program quality assurance
• Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines
• Evaluate training needs, and manage execution of staff trainings, orientations and meetings
• Ensure current self-knowledge of technical skills for staff development,

Administration

• Review documentation of incident/accidents reports and manage follow-up accordingly, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and services.
• Prepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc.
• Manage and review daily, weekly and sessional statistics and checklists
• Manage membership extensions, suspensions and payroll verification
• Adherence to all mandated deadlines
• Participation in facility team\xe2\x80\x99s quality assurance program
• Coordinate payments/documentation for all invoices in accordance to corporate standards

Customer Service and Community Development

• Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successes
• Liaise with community leaders, groups, sponsors and external groups
• Ongoing assessment of community needs
• Manage community events (including analyzing follow-up reports and debriefing)
• Develop strategies to increase customer recruitment and retention

Program Development

• Report on trends and areas of growth including future opportunities
• Manage quality programming through ongoing program visits
• Manage program development and brochure development processes
• Form and implement action plans to meet targets and potential growth
• Assist Recreation Supervisor with marketing and business plan
• Manage internal marketing of programs within community centre

Budget

• Build revenue strategies to increase financial stability
• Collect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to Supervisor
• Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals

SELECTION CRITERIA:


EDUCATION:

• Post-secondary degree or diploma preferably in related field (i.e. Gerontology, Recreation & Leisure, Kinesiology, Physical Education)

REQUIRED EXPERIENCE:

• Minimum 3 years experience in recreation programming and/or facility management

OTHER SKILLS AND ASSETS:

• Excellent public relations skills and ability to effectively deal with the public.
• One year supervisory/team lead experience working with staff and volunteers.
• Knowledge of provincial and other legislative regulations pertinent to program discipline
• Exposure to budgeting and financial management.
• Proficiency in MS Office.

Mandatory Requirements

• Able to work variable, scheduled hours including evenings and weekends
• Current Standard First Aid/CPR-C
• Valid Ontario non-probationary Class G Driver\xe2\x80\x99s License and have access to a vehicle

Aquatics: Aquatic Supervisor Training or Aquatic Management Training AND Aquatic Safety Inspectors

• Above considered to be an asset for non-aquatic managers

Fitness: Strongly recommended current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation


Golf: PGA of Canada Class A member and Diploma in Professional Golf Management or equivalent


** Various tests and/or exams may be administered as part of the selection criteria.


Alternate formats will be provided upon request.


Interview: Our recruitment process may be completed with video conference technology.


As part of the corporation\xe2\x80\x99s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.


If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #105653 by October 17, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.


As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select \xe2\x80\x9cprefer not to answer\xe2\x80\x9d as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant\xe2\x80\x99s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.
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