Job Description

Coordinator, Community Engagement

Casual, Kelowna, BC

CNIB invites you to build a career as unique as you! We are currently searching for a Coordinator, Community Engagement! Reporting to the Manager, Programs & Operations, the Coordinator, Community Engagement, will play a key role in the region, actively engaging the local community. The Coordinator will be the main local programmatic and administrative support conduit for the wider BC/Yukon team.

This position requires a superior level of customer service expertise, accuracy, confidentiality, sound judgment and diplomacy in working with staff, volunteers, program participants and consumers. The Coordinator will also be responsible for providing representational and logistical support to community events and initiatives as required.

Your impact at CNIB

The position entails, but is not limited to the following general responsibilities:

Community Engagement and Program Operations:

• You will perform and coordinate programmatic, operational, administrative and logistical responsibilities in the region
• You will ensure understanding of, and compliance with, all CNIB's policies and procedures
• You will champion CNIB's high standards of participants and customer service, ensuring they are universally understood by interns and volunteers, and continuously upheld across all aspects of local operations
• You will help make CNIB the organization of choice for volunteers - promoting our commitment to volunteer engagement at every opportunity and developing the active volunteer base needed to support local programs and operations
• You will Lead by example in bringing our values to life - working with passion, determination, ambition and a positive spirit to change people's lives, and society itself

Building strong community relationships:

• You will build strong, positive relationships with program participants, and seek insight into their unique needs, goals and lived experiences
• You will proactively encourage and refer program participants to take advantage of CNIB programs and services that may benefit them, offering them opportunities to expand their support network and deepen their community engagement
• Other duties as assigned.

Problem Solving/Time Frame of Impact

• Ability to manage conflicting deadlines and competing priorities in a timely and efficient manner
• Ability to provide effective solutions to routine as well as complicated problems utilising diplomacy analysis, creativity, and problem solving skills
• Ability to respond to and resolve participants/interns/volunteer issues in a timely manner.

The duties and responsibilities outlined above are indicative of the role but aren't exhaustive and may be subject to change as required.

Requirements

Who you are

• Proven track record of success in volunteer coordinnation and administrative support role
• Excellent customer service expertise
• A detail-oriented approach to all you do
• Advanced proficiency in all Microsoft Office applications
• Highly flexible and able to respond to new tasks
• Strong verbal and written communication and superior interpersonal skills. Portrays the appropriate professional image
• Good relationship/team builder and networking skills
• Knowledge of Accessibility Standards and best practices is an asset

We want to hear from you if you have:

• Post-secondary degree or diploma in a related field
• 2 to 4 years of experience in administration, customer service, and service delivery within a charity/not-for-profit organization or equivalent experience as deemed suitable by CNIB
• Personal or professional experience relating to blindness and vision loss is considered an asset
• Ability to work independently and as a part of a team
• Willingness to work flexible hours including occasional attendance at weekend and evening programming or events
• Some local and Regional travel may be required

Benefits

Apply now!

If this sounds like the role for you, send your application to us at ana.booth@cnib.ca indicating the position title in the subject line. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

CNIB is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to the Black, Indigenous, and People of Colour (BIPOC) community, persons with disabilities, people who are blind or partially sighted, and those who identify as women, gender diverse, and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. If at any stage you require accommodation, please let us know and we will work with you to support your accessibility needs. We're excited to review your application!

Please note: while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Closing date: November 11, 2022

About us

Life is a beautiful, complex and a wonderful thing. Life for people who are blind should be no different. To deliver on this vision and help us change what it is to be blind today, CNIB (the Canadian National Institute for the Blind) is inviting applications for spirited, determined leaders to join our team.

For 100 years, CNIB has been the leading national organization serving and supporting people with sight loss and, as we enter our next century of service, we want to take our work to the next level and smash societal barriers and stigmas associated to sight loss.

CNIB nationally employs hundreds of professionals delivering vision loss rehabilitation services and life enhancement programs to Canadians who are blind or partially sighted. These dedicated individuals are supported by thousands of skilled volunteers working in all regions of the country.

If you are a dynamic leader who wants to play a critical role at a transformational moment in CNIB's history and help us change what it is to be blind, we want to hear from you.

We offer flexible work schedules, competitive compensation, comprehensive benefits, and opportunities to make an impact. Be a part of a collaborative and enthusiastic group of people whose shared vision is to change what it is to be blind.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

For more information, please visit or call 1-800-563-2642.