Job Description

Bayshore HealthCare is one of the countryxe2x80x99s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canadaxe2x80x99s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nursesxe2x80x99 Association of Ontario. Bayshore Healthcare is also Canadaxe2x80x99s Best Employers Forbes 2023 list.Bayshore Home Health, a division of Bayshore Healthcare Ltd., is looking for an enthusiastic, dedicated individual to join our team in the role of Client Experience Coordinator. If you are passionate about customer service and have a high attention to detail, Bayshore is the place to showcase your skills!Job Summary:
The Client Experience Coordinator is responsible for coordinating client care, service plans and schedules, including those of field employees and service providers. You will ensure all client needs are met in a timely and efficient manner by maintaining up-to-date scheduling information and data, tracking employee and service provider availability, and making necessary adjustments to accommodate both client and employee/service provider schedule requests. Through effective communication and exceptional organizational skills, you will contribute significantly to overall client experience, while ensuring operational efficiency.Key Responsibilities

• Lead and coordinate all aspects of orientation and onboarding of new field staff
• Develop and maintain a post orientation support program to assist field staff in the usage of on the job tools and technology such as AlayaCare App, MyBayshore, ONEBayshore App, Etc.
• Implement and maintain an employee feedback program after 1st shift, first week and first month
• Provide support with the completion of engagement calls at 6 months and then annually;
• Ensure HR files are up to date
• Foster a strong communications culture that promotes an open-door policy, cellphone contact, email and an invitation for employees to reach out
• Lead or assist with the integration of employee satisfaction initiatives; ensure that all employee concerns and complaints are satisfactorily addressed and documented in a timely manner
• Review utilization reports and provide outreach to employees with reduced hours
• Lead program for those xe2x80x98lost touchxe2x80x99 employees to ensure optimization of staff usage
• Implement and oversee employee utilization tools to track employee availability versus usage
• Initiate and Lead engagement programs that will enrich the employee experience and contribute to staff retention
• Participate in recruitment initiatives as requested
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns

• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel

• Complete other tasks as requested

Join our team and unlock exciting opportunities for career growth, paid training, and access to both internal and external educational programs. Enjoy the added benefits of our comprehensive group extended health and retirement plans, designed to support your well-being and future.QualificationsEducation
Minimum - Secondary School Diploma. Completion of a recognized Program, such as the
Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.Experience
A minimum of two years related customer service experience.Required Skills, Abilities, and Attributes:Exceptional organizational, interpersonal, and communication skills
Proven ability to work independently as well as collaboratively in a team environment
Detail oriented with strong multi-tasking and time management skills to meet deadlines
Demonstrated competency in keyboarding, data entry, and Windows scheduling software
Proficient in written and spoken English, and French for regions serving French-speaking clientsxe2x80x9cAt Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.xe2x80x9dBayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and all applicable Provincial Human Rights Codes.

Bayshore HealthCare