Job Description

NON-UNION POSTING | COORDINATOR, DIRECT MARKETING & ANNUAL GIVING | FOUNDATION

Job Requisition: 2023-34006

Position Title: Coordinator, Direct Marketing & Annual Giving

Reports To: Manager, Annual Giving & Loyalty Marketing

Status: Permanent Full Time

Work Location: Trillium Health Partners Foundation office at 89 The Queensway West, Mississauga, with occasional work at Credit Valley Hospital and Queensway Health Centre sites with some remote work available.

Posted: July 26th, 2023

Internal Deadline: September 1st, 2023



At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.

Our vision is bold: build a new kind of health care for a healthier community.

We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital\xe2\x80\x99s research and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care.

Our 40+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital.

We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation.

While we love setting records, we are hungry for more and need your help getting there.

Join us to help revolutionize the future of health care in the West GTA

The Role

Reporting to the Manager of Annual Giving and Loyalty Marketing, the Coordinator will support the Annual Giving team, in direct marketing and annual giving activity including cultivation and stewardship of annual giving donor portfolio. In addition to providing support to the Manager of Annual Giving.

PRIMARY RESPONSIBILITIES

• Lead the administration, execution, and coordination of the employee 50/50 program including weekly draws + Reporting + Coordination with Winner, Bi-weekly in house ticket printing, managing opt in and opt out from program, financial tracking and reporting, coordination with payroll and more. Marketing plan of program + execution in coordination with employee giving & marketing team. Applications and reporting for lottery licenses with AGCO. Note there is an on-site requirement for this program. (*draws must be completed on-site at foundation office every Wednesday. Additional hospital site or event activity may also be required.)
• Conduct donor thank you calls and other communication as part of ongoing donor stewardship activities.
• Fulfilment of annual giving program acknowledgements. Manage lists and the printing/mailing of pins, cards, letters, email, etc. (*some on-site, foundation/hospital site activity required.
• Assist DM team with the development of campaign/appeal briefing documents, review/proofing of creative and data files and other quality control measures to help ensure the accurate completion of program marketing efforts.
• Donor communications including responses to donor inquiries for annual giving programs, complaints and escalation of issues as appropriate.
• Create and manage ongoing status and campaign reports.
• Includes Raiser\xe2\x80\x99s Edge (RE) data entry to capture donor activity for tracking and reporting purposes and ensures all donor interactions are accurately recorded and updated in RE.
• Responsible for project managing various aspects of our annual giving programs; delivering projects on scope and on time or flagging issues if necessary.
• Assists in managing vendors and suppliers (for example: Canada Post, printers and external agencies, etc.), ensuring budgets and deadlines are met based on agreed upon goals & KPIs. Reports and manages issues that arise with vendor to resolution.
• Works with Corporate Services department to ensure timely, accurate and proper gift processing, data pulls & list management, including monitoring & evaluation of data.
• Builds strong, collaborative relationships within the Foundation, with key departments within the hospital and with various vendors that will be managed by this role.
• Champions an environment that ensures effective sharing of information and collaboration with other Foundation programs and teams.
• Committed to learning and is informed on best practices, new tools and technology in digital fundraising and marketing.

At Trillium Health Partners Foundation, we care passionately about fulfilling the needs of our hospital and our community. To achieve this objective, our team is committed to embodying the values of our team-created \xe2\x80\x9cICARE\xe2\x80\x9d philosophy: inspiration, courage, accountability, respect, and excellence. The selected candidate must be eager and able to contribute to advancing this organizational culture.

QUALIFICATIONS

• 1-2 years of fundraising experience, particularly with annual giving programs
• University degree in business, marketing, communication or other related disciplines
• Knowledge of tactics and best practices stewarding donors including developing trigger-based and lifecycle based automated communications
• Experience in, and comfort with, managing vendor and supplier relationships as an extension of the team
• Strong interpersonal skills, effective at building relationships and able to work well with donors, colleagues and key Foundation and Hospital stakeholders at all levels
• Ability to work independently and efficiently in a busy environment managing multiple projects, shifting priorities, and tight deadlines
• Strong organizational and project management skills with a strong personal commitment to excellence
• Highly professional and articulate with sensitivity, discretion and an appropriate demeanour.
• Experience working in hospital environment, and / or health-related charity an asset
• Experience with DM, door-to-door fundraising and / or telemarketing campaigns an asset
• Experience with digital fundraising \xe2\x80\x93 online donation forms, P2P platforms, email, paid & organic digital advertising, lottery, etc.

TECHNICAL SKILLS

• Strong analytical skills and business acumen
• Strong proficiency with Microsoft Office suite (PowerPoint, Excel and Word in particular).
• Donor/Client database experience (Raiser\xe2\x80\x99s Edge Experience strongly preferred)
• Experience with Luminate Online, TeamRaiser, WordPress would be an asset
• Experience in digital advertising \xe2\x80\x93 Google Grant, Google advertising, Facebook, Instragram, Bing would be an asset.
• Experience with 3rd party donation platforms such as CanadaHelps, etc. would be an asset

Work Environment

• Willingness to work flexible hours and to tight deadlines as needed, prioritizing tasks with the Manager\xe2\x80\x94some after-hours work may be required.
• This role is required to be in the Foundation office (2085 Hurontario Street) with some flexibility to work remotely.
• Valid driver\xe2\x80\x99s license and access to a reliable vehicle an asset.

Trillium Health Partners Foundation is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners Foundation will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners