Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Ce que ce poste implique

Ce poste combine la coordination administrative, la gestion des parties prenantes et la conception pedagogique pour superviser des programmes de formation complets dans un environnement reglemente. Le/la Coordinateur(trice) de Formation dirige les initiatives de formation, gere la mise en oeuvre de projets et assure la conformite aux normes reglementaires tout en travaillant a plusieurs niveaux organisationnels pour fournir des programmes de developpement technique et professionnel efficaces.

Vos taches quotidiennes comprendront:

Gerer les projets de formation de l'initiation a l'achevement, suivre les jalons et les exigences budgetaires



Developper et maintenir les normes de formation, les processus et les modeles de conception pedagogique



Animer des sessions et programmes de formation pour le personnel technique, administratif, professionnel et de direction



Creer des manuels techniques et convertir les Procedures Operationnelles Standard en cours de formation efficaces



Collaborer avec les equipes de developpement technologique pour concevoir des modeles de diffusion de formation appropries



Resoudre les problemes techniques et operationnels de formation pour assurer une execution fluide des programmes



Effectuer des analyses des besoins de formation et mettre en oeuvre des programmes de formation personnalises bases sur les exigences des taches professionnelles

Exigences physiques et environnement de travail:

Travailler dans un environnement reglemente ou le contenu de formation peut etre sujet a des audits d'autorites (FDA, Securite)



Interagir avec plusieurs niveaux organisationnels, des equipes de projet aux sponsors executifs



Collaborer avec des fournisseurs externes et des experts internes en la matiere



Participer aux conversations et reunions de projets de developpement technologique



Des deplacements peuvent etre requis pour l'animation de formations et les reunions avec les parties prenantes

Qualifications requises:

Diplome de licence prefere avec capacite de formation en cours d'emploi



Minimum 1 a 3 ans d'experience en Administration de Systemes de Formation



Au moins 2 ans d'experience prouvee dans la mise en oeuvre de programmes de formation



Minimum 1 an d'experience en gestion de formation dans un environnement reglemente (formation Securite, GxP ou FDA)



Connaissance pratique des principes de conception d'apprentissage en ligne et des logiciels standard de developpement de formation



Comprehension de la theorie de l'apprentissage des adultes et des meilleures pratiques pour la mise en oeuvre de programmes de formation mondiaux



Capacite prouvee a rediger des manuels techniques et a interpreter les Procedures Operationnelles Standard en cours de formation

Qualifications preferees:

Experience dans la realisation d'analyses et d'evaluations des besoins de formation



Familiarite avec JLL et les operations commerciales des clients dans les industries reglementees



Connaissance de la gestion budgetaire et de l'estimation des couts pour les initiatives de formation



Experience avec plusieurs modeles de diffusion de formation (en personne, en ligne, hybride)



Formation en developpement de curriculum et conception pedagogique



Experience en gestion de projet avec des equipes transfonctionnelles



Comprehension des exigences d'audit de conformite et des normes de documentation



Interactions orales et/ou ecrites avec des locataires ou partenaires externes bases a l'exterieur du Quebec (par exemple, fournisseurs de services, cabinets d'avocats, pairs, banquiers, firmes de courtage, firmes d'analyse de credit, agences de credits, clientele non-francophone, etc.)

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What this job involves

This position combines administrative coordination, stakeholder management, and instructional design to oversee comprehensive training programs in a regulated environment. The Training Coordinator leads training initiatives, manages project implementation, and ensures compliance with regulatory standards while working across multiple organizational levels to deliver effective technical and professional development programs.

Your day-to-day tasks will include:

Managing training projects from initiation through completion, tracking milestones and budget requirements



Developing and maintaining training standards, processes, and instructional design templates



Facilitating training sessions and programs for technical, administrative, professional, and leadership staff



Creating technical manuals and converting Standard Operating Procedures into effective training courses



Collaborating with technology development teams to design appropriate training delivery models



Troubleshooting technical and operational training problems to ensure seamless program delivery



Conducting training needs analyses and implementing custom training programs based on job task requirements

Physical Demands and Work Environment:

Work in a regulatory environment where training content may be subject to authority audits (FDA, Safety)



Interact with multiple organizational levels from project teams to executive business sponsors



Collaborate with external vendors and internal subject-matter experts



Participate in technology development project conversations and meetings



Travel may be required for training facilitation and stakeholder meetings

Required Qualifications:

Bachelor's degree preferred with on-the-job training capability



Minimum 1-3 years experience with Training System Administration



At least 2 years of proven experience implementing training programs



Minimum 1 year of training management experience in a regulatory environment (Safety, GxP, or FDA training)



Working knowledge of e-learning design principles and standard training development software



Understanding of adult-learning theory and best practices for global training program implementation



Proven ability in writing technical manuals and interpreting Standard Operating Procedures into training courses

Preferred Qualifications:

Experience conducting training needs analysis and assessment



Familiarity with JLL and client business operations in regulated industries



Knowledge of budget management and cost estimation for training initiatives



Experience with multiple training delivery models (in-person, online, hybrid)



Background in curriculum development and instructional design



Project management experience with cross-functional teams



Understanding of compliance audit requirements and documentation standards



Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.