GENERAL



Description:
Coord of Patient Rel & Public Engmt


Competition #:
GIM 4282/23


Posting Date:
03/28/2023


Status:
Active


Type:
External
DESCRIPTION





The Interlake-Eastern Regional Health Authority
Our Vision
We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based care to improve health status and outcomes in all of our communities and achieve health equity across the region.
Our Mission
We work in partnership with all stakeholders, contributing to the health and well-being of our communities, by providing timely access to reliable care in a culturally safe manner that respects diversity.
Our Values
Always with compassion, Success in collaboration, Accountability in everything we do, Acting with integrity, Respectful of each other

Collaboration | Accessibility | Respect | Excellence | Innovation | Quality Customer Service Coordinator of Patient Relations & Public Engagement
Coor PatientRel&PubEngage_01




Closing Date:
04/04/2023



Facility / Site:

Gimli Community Health Office



Posting Type:
Permanent



Position Type:
Full-Time



Hours of Work:
Days



Term Dates:


FTE:
1



Union Group:
Non-Union


Wage / Salary:
To commensurate with experience & qualifications
Position Summary: The Manager of Patient Experience oversees patient and public engagement activities within the Interlake Eastern Regional Health Authority (IERHA). Co-ordinates the development, implementation and ongoing evaluation of Patient Experience initiatives and practices in IERHA. Promotes mechanisms that communicate the voice of patients, clients, residents, families and the public to the IERHA and fosters patient-focused culture. Serves as liaison between those who are served and those providing the services. Provides or oversees the support to both parties for improving the quality of care and services.

The incumbent must fulfill the requirements of the Criminal Records / Vulnerable Person, Child Abuse Registry and Adult Abuse Registry Check and adhere to all IERHA policies and procedures. The position of Manager of Patient Experience and Public Engagement acts in a manner consistent with, and supports the Mission, Vision and Values of the Interlake-Eastern Regional Health Authority.
Qualifications:

• Post-secondary education in a health-related discipline or combination of education and related experience
• Registration with the appropriate licensing body in Manitoba
• Knowledge in working with the principles of Patient Safety in a health care setting
• Two (2) years supervisory/ management experience
• Two (2) years comprehensive experience related to the position
• Experience in complaint resolution and problem-solving processes with demonstrated ability to understand, and bring about resolution to challenging and stressful situations.
• Experience in community engagement, public relations and/or volunteer management considered an asset
• Proficient knowledge of Windows based programs (MS Word, Excel, Outlook, PowerPoint, Publisher) and Internet
• Leadership and facilitation skills
• Demonstrated effective problem solving, organizational skills and the ability to work independently and collaboratively
• Demonstrated critical thinking skills
• Demonstrated communication skills
• Ability to maintain positive working relationships and work effectively in a multi-disciplinary team
• Respects and promotes a culturally diverse population
• Conflict resolution skills
• Satisfactory employment record.
• Completes and maintains a satisfactory pre-employment security check

Internal applicants must include a current resume with application upon change of department, site, program and or classification. As a condition of employment, all successful applicants will be required to provide a satisfactory criminal record check (with vulnerable sector screening), adult abuse and child abuse registry checks prior to commencing employment. The Interlake-Eastern Regional Health Authority is committed to increasing the representation of Indigenous people at all levels within our workforce. We encourage successful Indigenous individuals to self-declare by completing a voluntary self-declaration as part of the application process. Given the cultural diversity of our region, the ability to communicate in more than one language would be considered an asset. Proficiency of both official languages is essential for target and designated bilingual positions. The Interlake-Eastern Regional Health Authority values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. Accessibility accommodations are available on request for candidates taking part in all aspects of the selection process. All health care workers are required to be immunized as a condition of employment in accordance with the Interlake-Eastern RHA Policy (GA-13-P-110 Required Immunizations for Health Care Workers). The Interlake-Eastern Regional Health Authority delivers health-care services on First Nation Treaty Territories 1, 2, 3 and 5 and on the homeland of the M\xc3\xa9tis Nation. We respect that First Nations treaties were made on these territories, acknowledge harms and mistakes, and we dedicate ourselves to collaborate in partnership with First Nations, Inuit and M\xc3\xa9tis peoples in the spirit of reconciliation.