Job Description

CancerCare Manitoba, located in Winnipeg, Manitoba, Canada is a provincial agency which provides clinical and

academic services and leadership for cancer control and the treatment of blood disorders. We invite applications for the position of:

Director of Patient Services

Outpatient Clinic Services Program (OCSP)

Permanent, Full-time (1.0 EFT)

Competition#: 130-23-71305

Job Summary:

Reporting to the Chief Clinical Operating Officer, the Director of Patient Services, OCSP is passionate, has a can-do attitude, and is willing to challenge themselves in an evolving and fast-paced cancer organization that serves all Manitobans. The Director of Patient Services, OCSP is responsible for overseeing the operations of outpatient clinics services and enhancing patient experience in CCMB. The Director will closely collaborate with internal and external stakeholders to achieve operational goals. In addition to overseeing patient services, the Director is responsible for managing personnel, processes, and finances within the program and leading the professional nursing practice across the organization. This includes providing guidance and direction to all departmental staff, both professional/technical and support, setting priorities and schedules, implementing and monitoring quality standards, and conducting performance evaluations.

Qualifications:

Required:

• Baccalaureate degree in Nursing or a relevant health profession discipline from an accredited post-secondary education institution
• Master\'s Degree in health, business, science, or other relevant fields
• Active licensure, in good standing, with the appropriate regulatory body (e.g. CRNM)
• Membership in an appropriate professional association (e.g. ARNM)
• At least five (5) years of experience in health care or business management
• At least three (3) years of leadership experience
• An equivalent combination of education and experience may be considered.
• Experience in program development, implementation, and change management strategies
• Experience in strategic and operational planning
• Experience in financial and human resource management
• Experience in stakeholder and vendor relations
• Proven track record of producing results within time and budget constraints.
• Demonstrated experience and ability to work within a complex multidisciplinary care environment
• Must hold a satisfactory employment record
• Must be able to legally work in Canada

Will be assessed during the interview process

• Patient-centric approach
• People and process leadership skills
• Communications skills (written and verbal)
• Project/Change management skills
• Financial acumen
• Stakeholder engagement and political savviness
• Strategic agility
• Critical thinking and problem-solving skills
• Equity, Diversity, and Inclusion

Preferred:

• Leadership experience at a director/senior level preferred
• Formal training in change management
• Experience in healthcare business analysis and development of key operational metrics
• Experience working in a unionized setting
• Preference will be given to those applicants competent in First Nations, Metis, and Inuit language and/or knowledge of First Nations, Metis, and Inuit customs, traditions, and values

Asset:

• Knowledge of oncology and hematology
• Experience working on capital projects
• Experience in policy development, implementation, and maintenance
• Ability to speak French

Salary: Non-Union - Compensation will be commensurate with qualifications and experience

Interested and qualified applicants are invited to submit a detailed and current resume, plus cover letter demonstrating how you meet the above qualifications and the above Competition Number.

Closing Date: May 4, 2023

This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

CancerCare Manitoba is committed to developing inclusive, barrier-free recruitment processes and work environment. If you are contacted by CancerCare Manitoba regarding a job opportunity or testing, please advise if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

We thank all that apply and advise that only those applicants selected for further consideration will be contacted.

Winnipeg Regional Health Authority