Job Description

Category

Co-op/Practicum Student

City

Ottawa, Toronto, Ontario, Canada

Co-op Student, Corporate Products




Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.


CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.


At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

HOOPP Pension Plan (Defined Benefits Pension) Retirement Planning Program Generous vacation days for permanent and long-term contracts Work-life balance Career Planning Program Learning and Professional Development Program Flexible benefits program from your first day on the job for permanent and long-term contracts






Why is this role important?

In this role you will be working with the Corporate Products team to support and maintain CIHI's ServiceNow platform, enabling CIHI to attain more efficient workflows and service operations. As a co-op student you will be involved in a variety of activities that support priority operations and enhancements for the ServiceNow platform. These projects are key in helping us drive CIHI's overall mandate to deliver on better data, better decisions, for healthier Canadians. This unique opportunity will expose you to areas of development and platform administration.




What you'll do

- Design, develop and test workflows in ServiceNow for various departments.


- Monitor, support and troubleshoot operational requests on the ServiceNow platform and document issues.


- Coordinate, collaborate, communicate with team members and internal stakeholders.


- Actively participate in problem-solving and coming up with solutions.




What you will gain


- Practical, hands-on experience in IT service management.


- Exposure to industry standard service management processes.


- Mentorship and guidance from experienced IT professionals


- An opportunity to build soft skills and technical skills that compliment your academic learning.




What you'll bring to the table

- Working towards an undergraduate or a graduate in Computer Science, Software Engineering, Information Technology or Business program requiring Co-op as part of educational requirement.


- Proficient with office suite.


- Knowledge of enterprise software products such as Enterprise Resource Planning (ERP), Business Process Management (BPM) or IT Service Management (ITSM) is an asset.


- Excellent verbal and written skills and ability to communicate effectively to internal and external stakeholders.


- Enthusiasm to learn and apply classroom knowledge in a professional environment.


- A can-do attitude and an ability to work independently and take ownership of assigned tasks.




Basic Qualifications

- Working towards an undergraduate or a graduate in Computer Science, Software Engineering, Information Technology or Business program requiring Co-op as part of educational requirement.


- Proficient with office suite.


- Knowledge of enterprise software products such as Enterprise Resource Planning (ERP), Business Process Management (BPM) or IT Service Management (ITSM) is an asset.


- Excellent verbal and written skills and ability to communicate effectively to internal and external stakeholders.


- Enthusiasm to learn and apply classroom knowledge in a professional environment.


- A can-do attitude and an ability to work independently and take ownership of assigned tasks.




Closing Statement

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.


We thank all those who apply, however, only candidates selected for an interview will be contacted.

As part of CIHI's applicant screening process, we complete a comprehensive pre-employment background check for all potential hires. This includes a criminal record check, credit report, social media, and education verification.







Employment Equity

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.











Etudiant stagiaire, plateforme ServiceNow




L'ICIS

L'ICIS regroupe des leaders d'opinion passionnes par les donnees qui veulent apporter leur contribution au milieu de la sante. A titre d'organisme autonome sans but lucratif, nous collaborons avec nos partenaires au partage d'informations essentielles sur les systemes de sante du Canada pour eclairer les decisions au profit de la sante des Canadiens. A titre d'employe de l'ICIS, vous jouerez un role determinant dans l'evolution du systeme de sante canadien.


L'ICIS offre un milieu de travail exceptionnel ou diversite, respect, integrite, collaboration et innovation sont valorises. Consultez notre strategie sur l'equite, la diversite et l'inclusion qui decrit les efforts que nous deployons pour creer un environnement plus inclusif et accueillant en misant sur nos apprentissages, notre gouvernance et nos pratiques.


L'ICIS, sachant ce qui importe a ses employes, offre une gamme d'avantages, , notamment :


L'adhesion au regime de retraite HOOPP (a prestations determinees) Un programme de planification de la retraite Un regime de vacances genereux pour les employes permanents ou contractuels a long terme Un equilibre travail-vie personnelle Un programme de planification de carriere Un programme d'apprentissage et de perfectionnement professionnel Un regime d'avantages sociaux flexible des le premier jour de travail pour les employes permanents ou contractuels a long terme






Pourquoi ce role est-il important ?

L'etudiant stagiaire travaille en collaboration avec l'equipe des Produits internes afin de maintenir la plateforme ServiceNow de l'ICIS, permettant ainsi a l'ICIS d'optimiser ses flux de production et ses activites operationnelles. L'etudiant stagiaire prend part a diverses activites qui soutiennent les activites operationnelles prioritaires et l'amelioration de la plateforme ServiceNow. Ces projets contribuent au mandat general de l'ICIS (De meilleures donnees pour de meilleures decisions : des Canadiens en meilleure sante). Cette occasion unique permettra a l'etudiant stagiaire de se familiariser avec les domaines de l'elaboration et de l'administration de plateformes.




Quelles seront vos responsabilites ?

- Concevoir, developper et tester les flux de production dans ServiceNow pour diverses divisions.


- Surveiller, prendre en charge et resoudre les demandes operationnelles sur la plateforme ServiceNow et consigner les problemes.


- Collaborer et communiquer avec les membres de l'equipe et les intervenants internes et assurer la coordination avec eux.


- Participer activement a la recherche de solutions et a la resolution de problemes.




Qu'en retirerez-vous?

- Experience pratique de la gestion de services de technologie de l'information (TI).


- Exposition a des processus de gestion de services conformes aux normes de l'industrie.


- Mentorat et conseils de professionnels experimentes des TI.


- Occasion de developper des competences generales et techniques qui completent votre formation universitaire.




Que mettriez-vous a profit ?


- Actuellement inscrit a un programme universitaire de premier cycle ou d'etudes superieures en informatique, en genie logiciel, en technologies de l'information ou en administration des affaires, dont l'obtention du diplome est conditionnelle a l'accomplissement d'un stage.


- Maitrise des logiciels de la suite Microsoft Office.


- Connaissance des logiciels d'entreprise tels que les outils de planification des ressources d'entreprise (PRE), de gestion des processus operationnels (BPM) ou de gestion des services de technologie de l'information (GSTI), un atout.


- Excellentes aptitudes pour la communication verbale et ecrite et capacite a communiquer efficacement avec les intervenants internes et externes.


- Enthousiasme pour l'apprentissage et la mise en pratique des connaissances acquises en classe dans un environnement professionnel.


- Attitude positive et capacite a travailler de maniere autonome et a s'approprier les taches assignees.




Declaration

Pour en savoir plus sur cette offre ou sur d'autres excellentes possibilites, visitez-nous au www.icis.ca et parcourez notre section Carrieres.


Nous remercions tous les postulants, mais nous ne communiquerons qu'avec les candidats retenus.

L'utilisation dans le present document de la forme masculine ou feminine, selon le contexte, a pour seul but d'alleger le texte.







Equite en emploi

L'ICIS veille a offrir un milieu de travail inclusif, sans obstacle et accessible, notamment en prenant les mesures d'adaptation necessaires a une participation equitable aux processus de recrutement et de selection. Par consequent, si vous avez des besoins speciaux, nous nous efforcerons d'y repondre.

Skills

Reference

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