Job Description

A DAY IN THE LIFE

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for maintaining key relationships with contract leads and having a thorough understanding of all contracts in order to be a resource to both internal and external parties, while acting as the liaison between the government contracts and Bayshore departments.

Minimal to moderate travel is required during business hours 8:30am-5:00pm Monday \xe2\x80\x93 Friday. Occasional evening and weekend availability may be required. This position requires effective communication with staff, customers, patients, and vendors in a diverse community.

This is a contract role with anticipated end date of August 2024.

DUTIES AND RESPONSIBILITIES

• Read and understand contract obligations and how they relate to business operations
• Collect and record contract data based on department protocol
• Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts
• Manages Contract performance, utilizing available data and information to identify issues and/or concerns as well as quality improvement opportunities related to our contracts
• Attend LHIN and SPO Meetings (travel as required)
• Develop thorough understanding of internal operations including the environment and operating conditions
• Addresses concerns from clients and contract representatives in an effective and timely manner \xe2\x80\x93 working with relevant internal staff and external parties (including performance and billing issues)
• Act as a point person between Internal Departments and Customers to communicate any updates, disruptions to service, improvements, etc.
• Train staff on HCCSS requirements
• Coordinate resources for RFPs and Proposals
• Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/management in a timely manner
• Investigate and respond to Client complaints and escalations and work with Internal/External departments to implement process improvements
• Update and maintain department tools and contracting processes
• Actively work to develop an understanding of the business operations from a front-line perspective
• Communicates project development, status and related processes on an ongoing basis
• Ability to ensure timely and effective execution of multiple and simultaneous projects
• Self organized and has ability to prioritize tasks and ensure all deadlines are met identify business requirements regarding contract terms and conditions
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
• Respond to inquiries or questions regarding contract administration
• Complete a variety of administrative tasks
• Develop process flow charts, SOPs and work instruction in various formats (Visio, Work, PowerPoint, Excel)
• Ensure required data is collected, prepared and communicated to relevant parties
• Extract and analyze reports and summarize findings for management
• Maintains excellent relationships with internal department leads, using effective communication strategies including email, phone, and in-person meetings
• Maintains excellent relationships with external parties / customers using effective communication strategies
• Works with Staff and Management to ensure action items are completed in a timely manner as per assigned deadlines
• Responding to Customer and Internal enquiries within set guidelines and time-frames
• Maintain strong relationships with key stakeholder groups including clinical and administration team members
• Develop process improvements that mitigate risk and ensure contractual compliance
• Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency
• Participate in quality activities and continuous improvement initiatives in keeping with the company\'s Quality Management System
• Participates proactively in Health & Safety activities while performing all duties
• Adhere to Bayshore Policies and Procedures
• Maintain confidentiality of client and corporate information
• Complete other tasks as requested

• University degree in a related discipline or three-year diploma in a related discipline plus related experience
• Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset
• Experience in Program / Project Management is an asset

• Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines
• Strong communication and presentation skills
• Experience providing detailed reports using Microsoft Office (Excel) and CRM
• Valid driver\xe2\x80\x99s license and reliable vehicle for off-site meetings

Bayshore HealthCare