Job Description

About Us

Ratana is a leading designer and manufacturer of premium outdoor furniture, recognized for our commitment to quality, service, and design. We are looking for a

reliable and detail-oriented Contract Client Services Coordinator

to join our Vancouver head office. This full-time role supports our

Contract Sales Department

with customer service, order coordination, and logistics administration.

Position Overview

In this role, you'll assist with

contract order processing, client communication, and coordination with internal teams

. You'll work closely with the

sales, operations, and warehouse departments

to ensure accurate order handling, timely delivery, and consistent customer satisfaction.

Key Responsibilities

Respond to customer and sales inquiries by phone and email in a professional and timely manner Provide updates on order status, production timelines, and delivery arrangements Process new orders, changes, and cancellations accurately in the system Coordinate with warehouse and logistics teams to resolve delivery, inventory, or freight issues Maintain organized and up-to-date customer and project records Provide after-sales support and follow up on open issues Participate in internal process improvement and cross-training activities

Qualifications & Skills

Previous experience in

sales support, customer service, or order coordination

is an asset (training provided for the right candidate) Strong written and verbal communication skills in English Excellent attention to detail and accuracy in data entry and documentation Highly organized, proactive, and able to multitask in a fast-paced environment Proficient in

Microsoft Office (Excel, Outlook, Word)

Familiarity with

logistics, freight coordination, or ERP/order management systems

is an asset Team player with a positive attitude and willingness to learn

Why Join Us

Competitive starting pay with salary review after probation Extended health and dental benefits Paid vacation and personal days On-site parking Supportive, collaborative work environment Opportunities for growth and skill development
Job Types: Full-time, Permanent

Pay: $40,000.00-$42,000.00 per year

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Paid time off
Work Location: In person