Job Description

Story Behind The Need:

• Reason for request/why opened: Backfill
• Scope of Project: within mobile - Client_ APP
• Team Size/Culture: around 60 people within the content design discipline - Design team/product and project team 15-20 people. 10% interaction with stakeholders

Candidate Profile Details:

• Degree/Certifications Required: Post secondary / Degree in Writing or Design
• Years of Overall Experience: 3-5+ content design
• Ideal Candidate Background: Good content design, customer interaction daily basis, good communication skills (verbal and written)
• How will performance be measured: deliverable, content design documents, application design acumen through team interactions

Summary Of Day-To-Day Responsibilities:

• Attend daily Pod Stand-Ups with colleagues.
• Manage the UX Writing and Content Design projects you are assigned, deliver and respond to feedback with standard content design documents.
• Collaborate with HCDP (Human Centered Design Practice) team and project partners to determine the business objectives that drive content strategy.
• Collaborate closely with fellow designers, accessibility specialists, technical consultants, developers, quality engineers and legal counsel to craft seamless customer experiences.

What this person will do or some project details:

• We are looking for an experienced Content Designer who is eager to solve meaningful problems and create seamless experiences spanning a broad digital and physical ecosystem. You'll get a chance to work with a team of creatives from diverse disciplines and industries and collaborate closely with the best design research team in the industry to generate insights, concepts and experiences. Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We encourage hybrid talents with multidisciplinary expertise.

- Content Designer:

• As a Content Designer, you are a key member of the Human-Centered Design Practice.
• You're a great storyteller who is at ease presenting and discussing your work with clients and stakeholders.
• You challenge old ways of thinking and put the customer at the center of everything you do.
• Design thinking and User-Centered Design methodologies are second nature to you. You are fluent in today's digital trends, particularly mobile.
• If this sounds like you, we want to hear from you.

Job requirements (skills/technical experience):

• Collaborate closely with designers to craft seamless digital customer experiences
• Write clear, accurate and compelling user interface copy
• Collaborate with project partners and Experience Strategy team to determine the business objectives that drive content strategy
• Make recommendations on user requirements for projects and contributes to project scoping and planning
• Obtain competitive experience evaluations and customer data and establishes benchmarks for content
• Contribute to content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision
• Present content concepts in collaboration with designers
• Write and design in accordance with design system
• Contribute to the development of the team's culture and quality standards
• Manage and administer design projects
• Coordinate copy translation

Required:

• Degree in a writing or design related discipline
• 3-5 years of experience, with a minimum of 2 years in product design or creation of digital experiences
• Expert writing, editing and proofreading skills, with experience writing for online required, kiosk, Voice and audio User Interface writing
• Experience in a design-related discipline (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus
• Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience
• A passion for great experience design
• Proficiency in adapting processes to meet project needs
• Willingness to collaborate
• Self-motivated, flexible, organized, and accountable
• Good understanding of user-centered design and related design disciplines (experience strategy, visual design, UX writing, design research, interaction design)
• Strong portfolio demonstrating a range of UX writing abilities
• Seasoned writer
• Familiarity with Figma/Figjam and Confluence/Jira

Nice To Have:

• Content strategy
• Knowledge of online marketing, advertising and other interactive experiences
• Banking Experience is a plus
• UX Experience

Must-Have Hard Skills:

• Graphic Desing Experience
• UX Writing Experience

Soft Skills:

• Good communication skills (verbal and written)

Nice-To-Have:

• Ability to adapt - dynamic - cross functional business needs
• Exp with financial digital product
• Exp with design related discipline

Job Details
13569
Contract
6 months
Toronto
82.00 CAD
Recruiter
Arshdeep Kaur

Skills Required