404970BR
Call Center
Ottawa, ON
March 31, 2023

Company Overview
Tell us your story. Don\xe2\x80\x99t go unnoticed. Explain why you\xe2\x80\x99re a winning candidate. Think \xe2\x80\x9cTD\xe2\x80\x9d if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here\xe2\x80\x99s our story: jobs.td.com Department Overview
Every single day is an adventure! Within TD\xe2\x80\x99s Contact Center, you\xe2\x80\x99ll find a community of colleagues helping TD\xe2\x80\x99s 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD\xe2\x80\x99s success, as our customers are at the center of everything we do. You\xe2\x80\x99ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you\xe2\x80\x99ll be supported with professional development and encouraged to build an exciting career at TD. You\xe2\x80\x99ll help deliver a legendary experience to our business, our customers\xe2\x80\x99 lives and our communities.
It starts when you pick up the phone or log in online. With each conversation, you\xe2\x80\x99ll be playing one of the most important roles supporting our customers\xe2\x80\x99 happiness with the bank. Every day, you will:

• Provide customers with the best solutions and offer advanced guidance and expertise on how TD\xe2\x80\x99s digital assets can help them to meet their financial needs now and in the future.
• Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
• Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people.
• Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
• Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
• Work effectively as a team, use and learn from each other\xe2\x80\x99s knowledge and support your co-workers to resolve customer issues.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you\xe2\x80\x99ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine! Requirements

• High school diploma and one (1) or more years of relevant experience
• Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
• Sound communication skills to communicate unusual and/or complex content in a clear manner
• Possess computer & multi-tasking skills
• Thrive in a dynamic and time-sensitive environment
• Advanced knowledge of our business and understand the functions of our various business areas
• Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

Additional Information
Your Commitment Location \xe2\x80\x93 1595 Telesat Court, Ottawa ON Training Commitment (Full time hours) Start Date: May 22, 2023
Training is mandatory and is scheduled at 37.5 hours per week for 8 weeks. Training times are from Monday to Friday 9:00am-5:00pm. Scheduling Commitment Full Time \xe2\x80\x93 37.5 hours a week during business hours. Business hours are Monday to Sunday, 8am-12am What\xe2\x80\x99s Next Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people\xe2\x80\x99s lives, at work and in the communities we live in? Hybrid Role: The first 6 weeks of your training will be required to come to the office. This will help you learn the TD culture , engage with colleagues and leaders and have the support required to get comfortable with the various systems and process moving virtually. Afterwards, you will begin working remotely given you meet the requirements which include but are not limited to a quiet workspace, required internet bandwidth and the use of your phone for incoming calls. Once the training is complete, you will continue working from home but you will be asked to come on premises approximately twice a week (subject to change) for moments that matter which will be dependent on the business needs. You must reside within the Ottawa-Gatineau region or within commutable distance to the office. What We Offer As part of our Contact Centre team, you will: Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support. Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD. Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities. Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being. Additional Information:
1434 \xe2\x80\x93 Banking, insurance and other financial clerks (NOC)
#LI-Post Hours
37.5 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.