Job Description

TD Description
Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
"Welcome to TD. How can I help?" Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers. Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

What You'll Do You are the voice of TD and your role is to: Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice. Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities. Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk. Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time. Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD. Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!
Job Requirements
Who You Are You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time. You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving. You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance. You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently. You enjoy working with a diverse team and appreciate the value of perspectives other than your own. Experience & Education Requirements:

• High School diploma,
• Undergraduate degree and/or 1+ years relevant experience

Additional Information
English and Bilingual positions available

Requirement: must be fluent in both English and French for the Bilingual Position
Work From Home Transition:
You will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you will be provided the opportunity to transition to work from home.

1434 - Banking, insurance and other financial clerks (NOC)
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
Contact Centre
Job Category - Primary
Call Center
Job Category(s)
Call Center
Hours
37.5
Hours/Availability Detail
Availability to work a variety of rotating shifts between the hours of 7:00 am and 1:00 am Monday through Sunday including statutory holidays is required.
Business Line
Corporate
Time Type
Full Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
New Brunswick
City (Primary)
Moncton
Work Location
43 Champlain Street (477 Paul St.) Corporate
ProvState 2
New Brunswick
City(s) 2
Dieppe
ProvState 3
New Brunswick
City(s) 3
Riverview
ProvState 4
New Brunswick
City(s) 4
Miramichi
ProvState 5
New Brunswick
City(s) 5
Bathurst
ProvState 6
New Brunswick
City(s) 6
Edmundston
ProvState 7
New Brunswick
City(s) 7
Fredericton
ProvState 8
New Brunswick
City(s) 8
Campbellton
Job Expires
11-Oct-2022