Job Description

Company Overview

Kootenay Peaks Advisors (KPA) is a specialty consulting firm based in the Columbia Basin Region of British Columbia. We build, implement, and manage business advisory solutions for both public sector partners and private entrepreneurs.

A cornerstone of our work is the Basin Business Advisors (BBA) Program, created in 2000 by Columbia Basin Trust to strengthen economic capacity by supporting local businesses. Since then, more than 3,000 businesses have been served through BBA.

The program is now in an exciting phase of evolution and expansion (2025-2028). With multiple service streams ('Core,' 'Profit,' and 'Accelerate'), it provides tailored supports to businesses of all sizes -- from small community-rooted enterprises to high-growth ventures. This growth requires a strong Program Team to design, operate, and improve the systems that make delivery seamless.

Summary

As part of the Program Team, you will help ensure smooth operations, reliable systems, and clear processes that enable Advisors to focus on client-facing work. You'll collaborate across the team to maintain consistency, accountability, and innovation in everything from reporting to digital tools.

We are a hybrid team. Most work is remote, but Creston is our hub for collaboration, training, and project work. Team members balance independent work with in-office engagement to support a culture of connection.

The Right Fit

We are seeking team members who will bring their experience and expertise to the table while embracing a career path of increasing responsibilities and compensation over time. Regardless of where you are in your career, we look for the following in our team:

Value trust, accountability, and collaboration in team environments. Are detail-oriented, reliable, and enjoy making complex systems run smoothly. Communicate with clarity and respect, whether in-office or remote. Embrace a continuous learning mindset -- adapting to new tools, workflows, and AI-enabled processes. See themselves as builders of capacity -- ensuring the Program Team's work strengthens the delivery of BBA and its impact across the Basin.

Core Responsibilities

Our Program Team supports the Advisors across all our clients and projects, ensuring that clients receive a seamless experience regardless of the service they are receiving. Example tasks may include:

Maintain and optimize systems (CRM, LMS, portals, dashboards, file management). Support program reporting, data integrity, and KPI tracking for the Trust. Coordinate scheduling, payroll, finance, and administrative processes. Manage branding, digital assets, and communications systems in alignment with program goals. Support education, events, and alumni programming from a logistics and systems perspective. Pilot and integrate automation and AI tools that reduce admin load and free up time for higher-value work. Document, refine, and improve workflows to ensure reliability and efficiency.

Tools & Systems We Use

Program Team members don't need to be experts in every tool -- but should be comfortable with technology and eager to learn. Examples include:

Collaboration & Communication: Microsoft 365, Teams, Zoom. Program & Client Management: Microsoft Dynamics CRM, PowerBI, Customer Voice. Finance & Admin: QuickBooks, MS Excel, . Marketing & Web: WordPress, Canva, Exclaimer, social platforms (Facebook, Instagram, LinkedIn), Vimeo. Learning & Community: LearnDash LMS, online survey tools, online event platforms. Emerging Tools: AI-enabled solutions (Copilot, ChatGPT, content automation) for reporting, content, and process improvements.

Qualifications

Culture is the more important part of our delivery team, skills are easy to learn when you have the right people around the table. You should come to us with the following:

Strong organizational and problem-solving skills. Ability to manage multiple priorities with attention to detail. Comfort with digital tools and hybrid teamwork (remote + office). Experience in program coordination, systems support, or operations is an asset. Residency in the Columbia Basin region and eligibility to work in Canada. Ability to work from the Creston office when required.

Work Environment

We are a hybrid team with offices in Creston. Team members balance home-based flexibility with in-office collaboration, training, and project bursts. Occasional travel across the Basin may be required.

We measure success by how well we support program delivery and contribute to the impact of the BBA program, not by hours logged.

Job Types: Full-time, Permanent

Pay: $27.00-$33.00 per hour

Expected hours: 37.5 per week

Benefits:

Dental care Flexible schedule Language training provided Paid time off Vision care Work from home
Work Location: Hybrid remote in Creston, BC