Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Temporary
Salary Min: $33.13 Hourly
Salary Max: $47.08 Hourly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Temp Duration: 18 months
Posting End Date: Open until filled

As the province\xe2\x80\x99s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.

We\'re actively seeking new talent to join our mission of transforming B.C.\'s energy landscape. As one of BC\'s Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let\'s shape a brighter future for B.C. Position Overview
You\'re a master of workflows, and you know how to guide clients through an effortless customer journey. You\'re at your best when you collaborate and can harness others\' insights to produce tangible process improvements and remarkable results. To top it all off, you\'re passionate about protecting our planet and are eager to apply your skills to a job that takes meaningful action in promoting sustainability and energy conservation.

This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire a Program Specialist, Program Operations who will drive our conservation programs and nurture customer-centric experiences. We want you to utilize your customer-centric vision to simplify the customer experience and leverage customer insights to improve the reach and satisfaction with our programs. In this role, you will:
Be laser-focused on the customer journey from initial application to timely and accurate payments of rebates
Identify barriers and bottlenecks and implement customer feedback to evolve our program processes.
Collaborate with internal partners to craft bespoke solutions for our customers.
Prepare business cases and reporting for new programs or modifications to existing programs including justification and cost-effectiveness analysis. What it takes:
A Diploma in Marketing, Communications or a related discipline from a recognized program, plus a minimum of three years of recent, related experience in program development.
Demonstrated customer service approach and relationship building skills with program stakeholders.
Exceptional organizational and project management skillset.
Ability to work independently and with partners in a fast-paced environment with complex processes.
Confident analytical skills and able to confidently make decisions based on facts and data
A \'get it done right\' and \'can do\' perspective that fosters strengthened relationships through every engagement.
In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

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