Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Qui sommes-nous?

Global Payments est l'une des principales entreprises specialisees dans les technologies de paiement dans le monde. Chez Global Payments, nous enrichissons le commerce grace a notre expertise et notre perspective mondiale. Axes sur l'innovation, nous repondons aux besoins de nos clients. De plus, nous nous engageons a offrir un service exemplaire a nos employes, a nos clients et a nos collectivites.


Notre equipe, qui compte environ 24 000 employes a l'echelle mondiale, aide nos clients a obtenir des resultats exceptionnels. Notre passion pour la reussite nous permet de nous demarquer de la concurrence depuis des annees. Joignez-vous a nous pour laisser votre trace dans le monde des technologies de paiement de demain.

Nos valeurs:

Notre personnel et nos partenaires sont notre priorite - Partenaire de choix - Approche simplifiee en affaires - Responsabilite personnelle - Execution coherente et en temps opportun.

Pourquoi travailler chez

Global Payments?

Nous offrons de reelles occasions de croissance professionnelle et favorisons un environnement de travail collaboratif, harmonieux et amical avec un code vestimentaire decontracte.


Notre programme d'avantages sociaux competitifs disponible apres 30 jours a l'emploi comprend des elements tels que : assurance maladie, assurance invalidite de courte et longue duree, assurance vie, programmes d'epargne retraite, programme d'achat d'actions des employes, programme d'aide aux employes, horaire flexible, programme de remboursement des frais de scolarite, tarifs corporatifs pour centre de conditionnement physique, possibilites de benevolat... et plus encore !

Role:

Base a Montreal , le but principal du Conseiller aux PME est de generer des revenus, de conserver les comptes marchands existants et de maintenir une excellente relation en etablissant des relations et en fournissant un service a la clientele de qualite superieure pour les petites et moyennes entreprises.


#LI #Hybrid

OTE = $75,000

Responsabilites Principales:

Generer des revenus

Identifier les opportunites de vente dans les portefeuilles de PME attribues Augmenter les ventes croisees et/ou ventes incitatives des services de cartes bancaires Faire les ventes et mises a niveau de terminaux Reevaluer les tarifs des commercants et ajuster selon la rentabilite du compte Promouvoir et vendre des services supplementaires offerts par Global Payments et des partenaires existants

Retention client / Maintenance du compte

Gerer tous les problemes de retention en utilisant des competences de negociation pour maintenir le commercant a un seuil etabli Maintenir un taux eleve de retention Assister les marchands avec les configurations d'equipements Participer aux principaux projets d'integration Effectuer les changements de compte Offrir un support pour les nouveaux parametres et/ou configurations d'emplacement du marchand Effectuer la configuration de point de vente integrees

Service a la clientele

Resolution de problemes rapide et efficace Effectuer un suivi dans les 24-48 heures pour tous les messages vocaux, trackers, e-mails Fournir un service hors pair pour toutes les configurations et commandes Minimiser tous les problemes d'escalade au premier point de contact Faire la documentation de tous les problemes dans le Tracker avec des resolutions de suivi

Qualifications Necessaires:

Etudes postsecondaires, de preference en administration, ventes ou marketing Posseder 1-2 ans d'experience en vente et/ou gestion de compte Bilingue en anglais et en francais, tant a l'oral qu'a l'ecrit Posseder un talent naturel pour la negociation Fortes competences de vente au telephone pour les appels sortants et entrants Solides competences en communication, tant au niveau oral qu'ecrit Fortes competences interpersonnelles en mettant l'accent sur les ventes et competences superieures en service a la clientele Capacite d'identifier tous les besoins et problemes des commercants en utilisant des competences de sondage et en utilisant des questions ouvertes Tres bonne gestion du temps et fortes competences organisationnelles afin de fournir des produits et services aux clients de maniere efficace Solides connaissances de plusieurs applications basees sur PC, notamment: Word, Excel, Powerpoint et les outils Google Solides competences analytiques requises pour travailler de maniere autonome et posseder un bon jugement pour escalader les problemes a la direction au besoin Desir et capacite d'apprendre rapidement et de facon approfondies tous les services, produits et structures tarifaires de Global Payments #Li-Hybrid

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L'utilisation du masculin a pour unique but d'alleger le texte. Nous remercions sincerement tous les postulants. Nous contacterons seulement ceux qui seront choisis pour une entrevue.


Global Payments est un employeur qui favorise l'egalite des chances. Nous valorisons la diversite et l'inclusion et assurons des opportunites egales a tous nos employes et postulants sans egard a la race, la couleur, la religion, le sexe, l'origine, l'etat civil, l'orientation sexuelle, l'identite ou l'expression de genre, le handicap physique ou mental ou tout autre principe de base protege par la loi et nous sommes heureux de fournir aux membres de notre equipe un environnement de travail sain et agreable.


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Who are we?

Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.


Our worldwide team of approximately 24 000 is helping customers achieve amazing results. It's our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

Our Values:

Our people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.

Why Work for Global Payments?

Corporate citizenship is fundamental to our values. We offer real opportunities to grow professionally and believe in a collaborative, friendly work environment with a relaxed, casual dress code.


We offer competitive benefits such as health insurance, Short-Term and Long-Term disability coverage, life insurance plans, retirement savings programs, employee stock purchase program, employee assistance program, flexible working, tuition reimbursement program, gym membership corporate rates , volunteering opportunities ... and more!

Role:

Based in either Montreal or Toronto, reporting to Team Leader, Small & Medium Enterprise, the primary purpose of the Account Advisor is to generate revenue through up-selling and cross-selling, retain existing merchant accounts, build and maintain an excellent relationship with merchants while providing superior customer service for high value, small and medium enterprise.


#LI #Hybri


OTE = $75,000 - $100,000

Main Responsibilities:

Revenue Generation

Identify all sales opportunities within assigned Small Business Portfolios Cross Sells/Up Sells of bank card services Process terminal sales and upgrades Manage re-pricing of merchants to profitable level where applicable Promote and sell additional services offered by Global Payments and Existing Partners

Customer Retention / Account Maintenance

Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold Maintain a high retention ratio Add Locations Setups Assist with equipment setups Lead Integration Projects Process account changes New Merchant Location Setups Integrated POS Setups

Customer Service

Represent as one stop Resolution Ensure a 24-48 hour follow up with all Voice mail, Trackers, Emails Provide strong follow up for all setups and orders Minimize all escalation issues at first point of contact Ensure all issues are documented in Tracker with follow-up resolutions

Required Qualifications

Post Secondary education, preferably with focus on Business, Sales or Marketing 1-2 years of Sales experience, preferably in a similar industry Bilingual in English and French A natural talent for negotiation Strong outbound and inbound phone sales skills Very good at building relationships and nurturing them via telephone and email Exceptional written and verbal skills Strong interpersonal skills with an emphasis on sales/superior customer service skills Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients Excellent working knowledge of several PC based applications including: Word, Excel, Outlook, and Google tools Strong analytical skills required to work independently and escalate to management when necessary Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.


Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.