Job Description

Req Id: 412196

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content \xe2\x80\x93 we advance how Canadians connect with each other and the world.

If you\xe2\x80\x99re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell\xe2\x80\x99s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell\xe2\x80\x99s network for our residential and business customers.

Bell Business Market (BBM) is looking for an enthusiastic configuration manager to support our dedicated and customer oriented account teams with the overall objective and authority to ensure daily end-to-end delivery of CM services in accordance with the SACM (Service Asset and Configuration Management) practice. You will also be leading projects & initiatives cross-functionally with business, technical, and operational teams to ensure continuous alignment and champion B2B customer experience for Bell Canada.

Typical day-to-day responsibilities?

• Support the account team in the establishment, governance, reviewing, and Improvement of asset and configuration management
• Establish and continuously improve the process for identifying and correcting any discrepancies between CI\xe2\x80\x99s and the CMS for validating existence and location of service assets
• Lead and collaborate with IT & Process Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements; maintain up to date knowledge of industry best practice standard
• Facilitate and perform CM audits to ensure data completeness and quality; enable process adherence through reporting and dashboards
• Managing the day-to-day activities of the process, including establishing priorities and work assignments; Tracking compliance to policies and procedures and resolving or escalating any compliance issues
• Reviewing and proposing significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed via appropriate process or procedure development or enhancement

• Including:

• Asset management
• Licensing and Maintenance contract management
• Overall life-cycle management of Asset and Configuration Item required to deliver our customer services
• Develop reports for Asset and Configuration management on KPIs to improve the process effectiveness, efficiency, and data accuracy

How can you be successful?

Must have:

• Bachelor\'s Degree or Diploma in Computer Science, Information Systems, data analytics, Business Management or related field along with 3+ years Configuration Management or BigData related experience
• Understanding of ITIL CM framework and implementation
• Experience in leading cross-functional project management and/or implementation of large corporate frameworks, solutions and tools
• Experience working in large IT environments, understanding key computer components such switches, routers, firewalls, load-balancers etc.
• Advanced Excel and SQL knowledge for scripting and reporting
• Ability to lead and collaborate effectively towards cross-functional teams

Great to have:

• Experience in implementing Configuration Management Framework
• ITIL v4 Foundations Certified
• Strong Confluence / Jira knowledge
• Experience in automation projects
• Knowledge in API
• Experience in a coding environment
• Tableau and Microstrategy knowledge

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : New Brunswick : Fredericton || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 08/28/2023

For work arrangements that are \xe2\x80\x98Hybrid\xe2\x80\x99, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don\xe2\x80\x99t just accept difference - we celebrate it. We\xe2\x80\x99re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada, ON, Mississauga

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