Job Description

At Emburse our mission is to help make our users\' lives - and their businesses - better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users\' time, so they can focus on what matters most - their family, community, or more rewarding work. We help CFO\'s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill & Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.

Configuration Engineers are responsible for configuring the application to requirements requested by Implementation Specialists/Consultants. These activities include: configuring the software through the user interface, through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of requests, consulting on best practice configuration and keeping up to date on processes, tools and functionality. \

What you\'ll do:

• Understand the business requirements outlined in each request to create the most optimal solution
• Configure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.)
• Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintained
• Use case tracking systems to track and manage requests
• Provide excellent customer service to customers by phone, email and Salesforce
• Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
• Test completed configuration to ensure solutions meet the original request
• Proactively provide updates to project managers and follow up with customers where needed on active requests
• #LI-LH1
• #LI-Hybrid

What we\'re looking for:

• Bachelor\'s degree in Computer Science or related field, or equivalent years\' experience
• Without Bachelor\'s degree: Minimum of 2 years\' experience in customer service, support, web design/development or related role Strong knowledge and 1 years\' experience using Java, Python, Groovy, JSON, SQL
• With Bachelor\'s degree in Computer Science: 1 years\' experience in customer service, support, web design/development or related role, 1+ years\' experience with Object Oriented Java experience in technical environment, 1+ years\' experience in SQL in a production environment, 1+ years\' experience with Java, Python, JSON
• Knowledge of enterprise-level financial applications
• Experience using Salesforce
• Critical thinking and problem-solving ability
• Ability to work in a fast-paced, deadline-driven environment under close supervision
• Strong interpersonal communication skills (written and verbal); ability to explain technical concepts to non-technical users
• Balance multiple concurrent requests within set workload expectations
• Strong knowledge of business productivity software such as word processor and spreadsheet programs required
• Learner\'s mindset with drive and ability to consistently improve knowledge and abilities
• Ability to create database queries (SQL) to validate results and troubleshoot issues

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Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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