Job Description

Overview:
Oversee the day-to-day aspects of the Summer Accommodations program and fulfill sales, event coordination, event supervision and administrative duties for Catering and Event Services.


This position is contingent upon funding. Responsibilities:
Oversee the day-to-day aspects of the Summer Accommodations program

• Recruit, train and oversee the work of the front desk coop students and support staff
• Schedule staff and create payroll records for staff shifts
• Ongoing performance management of staff and conduct mid-term and final evaluations for coop students
• Ensure that areas of the business are covered with the necessary number of staff and the correct skillset
• Perform regular audits on supply and equipment inventory as necessary to operate effectively
• Create and maintain cleaning calendar to ensure that guest rooms and residence facilities are properly prepared and maintained
• Liaise with laundry company to ensure linens are laundered and delivered to the appropriate area
• Coordinate facility cleaning requirements to UW cleaning services employees and contracted cleaning services employees
• Liaison between departments such as Campus Housing, Food Services, IST, Athletics, etc. to ensure a smooth Summer Accommodations operation
• Submit work orders and ensure repairs are completed in residence facilities
• Coordinate preventative maintenance and capital improvement in residence facilities
• Coordinate client event requirements which may include accommodations, meeting rooms, food services, parking, and signage
• Develop training programs, employee manuals, shift guidelines and standard operating procedures for Summer Accommodations
• Assist with supply ordering, inventory control, cash controls and security of all storage and server areas
• Assist Conference Manager with registration services including the creation of online registration forms and answering attendees\xe2\x80\x99 questions on registration
• Assist Conference Manager with registration services when required
• Assist in creating \xe2\x80\x9cend of season\xe2\x80\x9d reports that summarize the conference season including making recommendations to improve services and improve operating procedures
• Assist in implementing overall marketing and outreach plan
• Evaluate financial reports and take corrective action when necessary
• In the absence of the Manager/Supervisor, oversee the day-to-day operations of the assigned unit(s)

Sales and supervision for Catering and Event Services

• Promote and provide growth in sales through direct customer contact, upselling and marketing initiatives
• Organize client events which could include client meetings, contract preparation, supervision of events, post-event follow-up and billing
• Oversight of licensed events as required
• Ensure all health, safety, sanitation, and maintenance standards are met
• Contribute to the enhancement of a positive customer experience
• Maintain high customer service levels by initiating as needed improvement tactics and coaching staff
• Diffuse and rectify guest complaints and concerns
• Work with a high degree of professionalism and courtesy when dealing with students, guests, staff and faculty
• Anticipate needs of clients and offer suggestions to improve their experience
• May be required to work in other UW Food Services units as needed and performs other duties as assigned

Financial Responsibilities

• Assist with establishing the annual budget for Summer Accommodations
• Prepare and reconcile web and bank deposits as required
• Allocate revenue to the appropriate accounts and journal within the management software
• Investigate cash float shortages and maintain related procedural documentation as required
• Ensure financial templates are kept up to date with latest account numbers and conference information
• Perform monthly audits of all revenue and expense accounts as required

Qualifications:

• A diploma in Food and Beverage management or equivalent education and work related experience
• 1 \xe2\x80\x93 3 years in customer service and/or hospitality field such as hotel/conference (preferred)quick service or institutional food service environment
• Experience supervising and working with student employees
• Experience with inventory and cash controls, food and labor cost control and providing exceptional customer service
• Understanding of union environment
• Proven ability to work with a minimum of supervision in a fast paced, customer-oriented environment
• Excellent motivator with highly developed interpersonal, organization and communication skills(written and oral)
• Smart serve certified or willingness to attain
• Proficient in the use of common computer software programs
• Must maintain a flexible schedule which includes evening and weekends and longer hours to accommodate event schedules or busier periods for the operation
• Must be available to work on an on-call rotation during the spring term

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, M\xc3\xa9tis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.