Job Description

Full job description

The knowledge of a great Concierge is the expectation of our guests when staying at Park Town Hotel. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities Assist guests regarding hotel facilities in an informative and helpful way Promote and sell the services and concessions within the Hotel as well as services offered by suppliers Assist guests with dining reservations and handling group/ special occasions dining needs Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure Act as a liaison and resource for other departments and employees of the Hotel Follow department policies, procedures and service standards Constantly be aware of daily functions and promotions in the hotel Following all safety and sanitation policies Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles Assist with VIP Concierge duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, flower requests room requests, activity bookings, and transportation inquiries. Meet and greet all arriving Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests Assisting front desk during their breaks and busy times Other duties as assigned

Qualifications

Your experience and skills include:

Previous customer-related experience required Previous administrative experience required Excellent knowledge of city and local attractions preferred Computer literate in Microsoft Window applications an asset Previous experience with Opera Cloud, Talk, Amadeus system an asset Valid Class 5 Drivers license Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable, self-starter and goal oriented Ability to work well under pressure in a fast-paced environment Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

Fast-paced downtown hotel Sitting: 0-1 hrs/day Walking: 7-8 hrs/day Standing: 7-8 hrs/day Bending/Reaching: 0-3 hrs/day Pushing/Pulling: 0-3 hrs/day Physical effort: medium, required to lift up to 50lbs Environmental stress: busy atmosphere

Additional Information

Job Types: Full-time, Permanent

Benefits:

Dental Care Extended Health
Schedule:

8 hour shift Day shift Evening shift Holidays Overtime Weekends as needed
Work Location: In person

Now Hiring: Full-Time Concierge (Immediate Start)

We are currently seeking a

full-time Concierge

to join our team. This is an

immediate hire

opportunity for a reliable, customer-focused individual.

Shift Hours:

Morning Shift:

7:00 AM - 3:30 PM

Evening Shift:

3:30 PM - 11:00 PM

Most available shifts are

evenings at this time

, however,

flexibility to cover morning shifts when needed is required

.

Position Type:

Full-Time

Availability:

Immediate hire

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care
Experience:

Customer service: 1 year (preferred)
Work Location: In person