Job Description

Responsive, compassionate services for children, youth, and families to build better and more hopeful futures

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Complex Special Needs Coordinator (Reg 1.0 FTE)

Job Posting # 25-27

Apply to: Hr@kcyfs.com

Nature of the Job:

We are seeking a

Complex Special Needs

Coordinator. The successful candidate will have a strong willingness to collaborate within a team, be highly organized, and detail oriented. Meeting families where they are and when they need, the incumbent will be expected to work evenings and weekends as required.

General Accountability:

The Complex Special Needs (CSN) Coordinator is responsible for creating intensive service plans and specialized funding applications for children and youth with multiple, high-risk and complex needs, sometimes including out-of-home placements. This role leads the development and monitoring of individualized Plans of Care in collaboration with families, service providers, and government ministries, ensuring seamless support and continuity of care. The CSN Coordinator plays a critical role in crisis management, resource navigation, and advocating for access to services and supports.

The CSN Coordinator works closely with the Ministry of Children, Community and Social Services (MCCSS), including applying for funding and managing funding plans in accordance with approved budgets.

Key Responsibilities:

a) Service Coordination:

Works with the family to develop a plan of care that addresses the needs of the child/youth; includes transition planning to adult services, starting at age 14.

Monitors and reviews the Plan of Care and approved fiscal budget in collaboration with the family and relevant service providers

Anticipate and facilitate transitions between service providers and adult services.

Complete in-year and annual review templates for funding approval and re-approval for all clients receiving CSN support.

Maintain a caseload of 15 - 25 depending on the complexity of the cases.

Travel to residential placements for mandatory site visits as per MCCSS requirements.

b) Communication:

Liaise with Grey Bruce Service Providers. E.g. Community Livings/ School Board/ Child Welfare / respite providers/ residential facilities for all children/youth receiving CSN funding.

Acts as the family's primary contact for all CSN related inquiries.

Collaborates with the family to secure appropriate service providers in alignment with the plan of care and the approved MCCSS budget.

Meets regularly with the Supervisor to review CSN caseload.

c) Case Management

Acts as the case manager for all CSN clients receiving CSN funding.

Clinical direction will be provided by the supervisor or manager as appropriate.

Will work closely with respite providers / residential placements to ensure all serious occurrences and incident reports are recorded and reported as necessary.

d) Data Collection

Collect, document, and maintain accurate and up-to-date service data for each child/youth receiving CSN support.

Submit required reports on service delivery, outcomes, spending variances, and transitions to the supervisor on a monthly basis, aligned with ministry guidelines and internal accountability requirements.

Track and report on individualized Plan of Care progress, service utilization, and funding alignment.

Monitor and record transition planning milestones for youth aged 14+.

e) Professional Development:

The incumbent will take part in professional development activities each year. The incumbent will participate with the Supervisor in the identification of appropriate professional development opportunities.

Required Skills and Qualifications:

Bachelor's degree in social services, Education or Health

Previous related experience

Bilingual in French is an asset

Eligible to register in a professional College

Driver's license and access to a vehicle. Willing and able to travel outside of Grey/Bruce to conduct monthly residential site visits.

Personal Qualities:

To effectively deal with the responsibility of this position, the Complex Special Needs Coordinator must have the following personal qualities:

Ability to work independently

Initiative

Highly organized and detail-oriented

Reliable and accountable

Strong communicator and team collaborator

Other Requirements:

Current criminal vulnerable sectors check

Valid driver's license and reliable transportation, with valid automobile insurance that covers a minimum of $2,000,000.00 liability for travel between locations.

About Keystone:

Keystone Child, Youth & Family Services is a dynamic, not-for-profit organization and the designated Lead Agency for Children's Mental Health in Grey and Bruce Counties. Since 1974, we have been dedicated to supporting children, youth, and families by delivering compassionate, responsive mental health services.

At Keystone, we provide a full continuum of services, including counseling, prevention and well-being programs, short-term live-in treatment, crisis stabilization, youth justice services, and special needs programming. Our focus on coordinated access ensures that every child and youth aged 0-17 receives tailored, multi-disciplinary care to meet their unique needs.

What Keystone Offers:

Competitive Compensation & Benefits

Enjoy a competitive salary and comprehensive benefits, including premium health and dental insurance, and participation in the Healthcare of Ontario Pension Plan (HOOPP) for robust retirement savings.

Health & Wellness Support

Prioritize your well-being with wellness programs, mental health support through our Employee Assistance Program (EAP), and workshops.

Professional Development & Growth

Access workshops, conferences, and continuing education programs. Opportunities for advancement and strategic involvement are also available as part of our leadership team.

Innovative & Collaborative Work Environment

Join a forward-thinking organization where innovation and teamwork enhance mental health outcomes for children, youth, and families.

Inclusive & Equitable Workplace

We foster an inclusive environment that reflects community diversity and champion DEI initiatives to promote respect and opportunity for all.

Work-Life Balance

Benefit from a hybrid work model that includes paid vacation, personal days, sick leave, and holidays.

Meaningful Impact

Contribute to high-quality, evidence-based mental health services that make a real difference in the lives of individuals, families, and communities.

Accommodation:

We are dedicated to creating an accessible organization, fully compliant with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please let us know, and we will work to meet your needs. Disability-related accommodations are available upon request throughout the application process.

EDI Vision and Mission:

Every child and youth deserve equitable, culturally competent, safe, and accessible care. We are dedicated to breaking down barriers to equitable services. We actively engage with and learn from our community partners, reflecting the diversity of those we serve. Through ongoing learning and action, we champion inclusive practices across everything we do. We encourage applications from individuals of all backgrounds, including women, Indigenous persons, racialized individuals, visible minorities, persons with disabilities, and all sexual orientations, gender identities, and expressions.

Start Date:

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ASAP

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Hours of Work:

35 hours per week. The coordinator is expected to work flexible hours, including rotating weekends and some evenings.

Salary:

OPSEU Collective Agreement

Apply in writing:

Cover Letter and Resume to

Hr@kcyfs.com

Other Information:

As a result of COVID-19, all new employees are required to be fully vaccinated for COVID-19 in accordance with public health or government guidelines.

Only those applicants who are qualified and meet all criteria will be granted an interview.

Applicants are encouraged to self-identify and notify Human Resources if any accommodation is required to participate in the recruitment process.

Job Types: Full-time, Permanent

Pay: $33.96-$41.09 per hour

Expected hours: 35 per week

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Wellness program Work from home
Application question(s):

This position is based in Owen Sound, ON. Are you aware of and comfortable with this work location? The role requires in-office presence a minimum of three (3) days per week and requires regular travel within the community. Are you able to meet this requirement? Do you have a Bachelor's degree in Social Services, Education, or Health, or an equivalent?
Work Location: In person